Retail Supervisor

About the role

The Retail Supervisor assists with supervision and store/donation center operations. They motivate the team to meet customer satisfaction and production standards, support merchandising efforts, and coach customer interactions.

Responsibilities

• Effectively plans and manages own work to reliably complete routine job responsibilities.
• Follows through on learning, skill building, and practice necessary to adapt to change.
• Close supervision for completion of routine work, which is regularly reviewed by manager or senior coworkers.
• Supports the training and coaching of all employees to reach their potential as a highly productive and collaborative members of the team.
• Oversees POS and donations coverage, assists with hiring, and operates as a service experience leader.
• Completes data entry of required reports on time and shares insights with leadership.
• Ensures a safe and orderly work environment, maintains equipment safety, and follows loss prevention policies.

Requirements

• Two years of supervisory experience preferred.
• Ability to complete and retain forklift certification.
• Variety of schedules including evenings, weekends, and holidays.
• Working phone for communication.

Qualifications

• Customer Focus: Anticipate and meet customer needs, seek customer feedback, and innovate solutions.
• Values Differences: Seek diverse perspectives, work effectively with others, and behave sensitively towards differences.
• Communicates Effectively: Share information clearly, listen actively, and ensure professional communication.
• Situational Adaptability: Flexibly respond to changing needs, monitor progress, and adjust approaches as needed.
• Drives Results: Set high standards, show determination, and ensure accountability for successes and failures.

Skills

• Basic knowledge of customer service.
• Forklift certification.

Benefits

Includes medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO), and more. Specific benefits vary based on job type and eligibility.

Pay

Compensation and incentives are determined based on individual qualifications and performance.

Schedule

Variety of schedules including evenings, weekends, and holidays.