Retail Supervisor

About the role

Create Your Experience of a Lifetime! Join us in Breckenridge, Colorado, where you can work and play in the mountains. We offer competitive compensation, free passes, and discounts, plus excellent training and professional development.

Responsibilities

• Empower staff to offer outstanding service through consistent personal examples and encouragement.
• Offer proactive coaching (both constructive and complimentary) to continually elevate customer service.
• Partner with the In-Store Visual Merchandiser or Visual Team Leader to identify and execute regular priorities.
• Lead by example and inspire your team to live Patagonia’s mission, both in the store and in the community.
• Serve as a role model and coach for the team by identifying and delegating daily priorities of your store's Retail Environmental Activism Program.
• Value and enjoy team-based ideation and problem solving.
• Maintain positive relationships with management, team members and store partners.
• Ensure optimal inventory levels on the sales floor.
• Maintain a safe and secure environment for your team and customers and resolve any concerns quickly.
• Assist management in the hiring of people who pursue passions that are related to our products and philosophy.
• Demonstrate initiative and seek opportunities to grow your own skills.
• Communicate effectively and grow from feedback.
• Train and develop all team members and foster an environment of continued learning.
• Work in a fast-paced retail environment, multitask and manage multiple customers.
• Work a flexible schedule including nights, holidays, and weekends.

Requirements

• Two or more seasons of relevant professional experience.
• Proven service experience and thriving in a team-based atmosphere.
• Passionate about communities, the environment, and caring for others.
• Experience successfully working in an atmosphere with ambiguity, learning on the fly, demonstrating sound judgment, and solving problems creatively.
• History of building and maintaining relationships with ease and desires to put the customer at the center of everything they do.
• Demonstrates highly developed emotional intelligence.
• Ability to make sound judgment calls.
• Flexible amidst competing priorities and adaptable to the fast-paced environment of a retail store while rallying the team with positivity.
• Interest and aptitude for strategic business planning that responds to a specific community.
• High School Diploma or GED Equivalent; Business area training or education preferred.
• 1-3 years of retail supervisor experience; ski industry preferred.
• Ability to work in a fast-paced retail environment, multitask and manage multiple customers.
• Ability to work a flexible schedule including nights, holidays, and weekends.
• Must be able to communicate fluently in English.