Retail Supervisor

About the role

The Retail Supervisor assists the management team in the daily operations of the store. They supervise and lead retail associates within the store location, ensuring excellent customer service and resolving workplace problems.

Responsibilities

• Assign, guide, coach and train employees while performing the work of a Sales Associate as needed.
• Schedule and assign one or more employees.
• Set expectations, instruct, coach and identify training needs.
• Maintain orderly operations of the store in the absence of the Manager and Assistant.
• Resolve workplace problems by addressing issues that impact employee performance and productivity.
• Ensure excellent customer service is provided to customers and donors.
• Prepare reports by collecting, documenting, and summarizing information.
• Complete projects by planning, organizing, and monitoring assignments.
• Provide excellent internal/external customer service.
• Maintain a clean work environment.
• Demonstrate safe work practices through awareness and observation in support of a safety culture; report any potential hazards or accidents.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Requirements

• High school graduate or equivalency.
• 2 years’ experience with retail, including Point of Sale (POS) systems.
• 2 years’ customer service/retail experience.
• 1 year supervisor experience preferred.