Retail Supervisor

About the job

Key responsibilities
- Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
- Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliance and stock management.
- Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Required skills & experience

• YOU ARE…
  - An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
  - Great at giving amazing customer service, and able to translate that into sales
  - Inquisitive, ever-questioning and ever-improving
  - Passionate about our business
  - Friendly, flexible, reliable, honest and like to work hard!

What’s in it for you?

• We offer a competitive salary
• 29 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 34 days annual leave.
• 20% discount with Screwfix and B&Q
• We’ll also help you be the best you can be, with excellent training and ongoing development.

Training programmes

• First Steps to Management – a 16 week programme for Service Assistants looking to make the first step into management. Learning specialist skills on-the-job, this programme offers a clear path to a Trade Counter Supervisor role.
• Power Up to Trade+ – a 12-15 month programme that gives you a Trade Supplier Apprenticeship at level 2. This is a blend of practical and online learning, this programme provides the tools and knowledge you need to become a Trade+ Sales Supervisor.
• Trade Up to Branch Manager – over 15 months, you’ll undertake close supervision and structured learning as you learn how to run a store. By the end of this programme, you’ll have a Level 4 Retail Manager Apprenticeship and a strong knowledge of how to motivate and develop a team.
• Learning for Life – at Screwfix, we believe that opportunity should always be open to all. So whatever business level you’re at, you can learn wider life skills to help you succeed in areas outside of work. We’ve also partnered with Skills Forward, which offers Maths and English coaching to colleagues and their families both.

Be yourself at Screwfix

We all do better when we’re celebrated for who we are. Which is why a warm, equal and inclusive culture is integral to our culture at Screwfix. Our Employee Inclusion Network, 'Us', helps colleagues to share ideas and work collaboratively in pursuit of a fairer, more diverse workplace. With the support of our leadership team, 'Us' is comprised and led by true Ambassadors for Diversity & Inclusion. It’s an open space where colleagues can share experiences, learn about allyship, and ultimately, feel free to be themselves.

Plan your commute

Application process
- Apply
- Fill in some basic details and upload your most recent CV. If you’re applying for a S.A., you’ll also need to complete a Situational Judgement Test.
- Interview
- Prior to your interview, we recommend a thorough read of our careers page and even a trip to your local Trade Counter, to learn as much about us as possible. Your interview will consist of competency-based questions, and a chat about your experience, knowledge of Screwfix and the role you’ve applied for. Interviews may be held on the phone or over video chat, followed by a visit to store to meet the team.
- Offer
- If we think we’re a good match, we’ll make you an official offer. Once you’ve accepted and we’ve completed the pre-employment checks, you’ll receive your shiny new contract.