Supervisor - Product Support I

Responsibilities

• Direct and manage the day-to-day shop operations of a shop and or/field location, which includes monitoring all work during the process and overseeing all work order functions
• Ensure the shop produces high quality, efficient repairs and customer service
• Manage and analyze all shop service operations such as profitability, pricing, work-quality, efficiency, and shop expenses
• Supervise, coach, train, discipline, and lead the shop’s staff
• Investigate and follow up on service related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed
• Monitor and comply with all safety policies, procedures, guidelines and laws as they pertain to staff and customers within the shop and/or relative location
• Maintain daily correspondence with staff from all departments within the Company, Customers, Suppliers, and Caterpillar
• Occasional/Other Responsibilities: Assist in the trouble shooting and repair of equipment as needed, promoting and supporting the timely repair of equipment and the coaching of employees Recruit to fill any new or open positions for the shop Develop new opportunities for increased revenue and expanded customer base

Qualifications

• High School Diploma or GED
• Minimum of 3 years of experience with diesel technology
• Minimum of 2 years of experience in customer service or a related field
• PREFERRED: Associates or Bachelor’s Degree in related technical field
• PREFERRED: 5 years or more of experience with Caterpillar technology
• PREFERRED: 3 years or more of experience in supervising staff in customer service field