Supervisor - Product Support I

Responsibilities

• Direct and manage the day-to-day shop operations of a shop and or/field location, which includes monitoring all work during the process and overseeing all work order functions
• Ensure the shop produces high quality, efficient repairs and customer service
• Manage and analyze all shop service operations such as profitability, pricing, work-quality, efficiency, and shop expenses
• Supervise, coach, train, discipline, and lead the shop’s staff
• Investigate and follow up on service related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed
• Monitor and comply with all safety policies, procedures, guidelines and laws as they pertain to staff and customers within the shop and/or relative location
• Maintain daily correspondence with staff from all departments within the Company, Customers, Suppliers, and Caterpillar
• Occasional/Other Responsibilities: Assist in the trouble shooting and repair of equipment as needed, promoting and supporting the timely repair of equipment and the coaching of employees; Recruit to fill any new or open positions for the shop; Develop new opportunities for increased revenue and expanded customer base

Qualifications

• High School Diploma or GED
• Minimum of 3 years of experience with diesel technology
• Minimum of 2 years of experience in customer service or a related field
• Preferred Associates or Bachelor’s Degree Preferred in related technical field
• Preferred in related technical field
• 5 years or more of experience with Caterpillar technology
• 3 years or more of experience in supervising staff in customer service field