Product Support Supervisor
Who we are
Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.
About the role
This position is responsible for collaborating with customers, vendors, showrooms, customer experience and product support team. Duties include managing, troubleshooting, supporting, and providing training across the customer experience team, showrooms and product support team.
Visual Comfort Offers
Work-Life Balance: Monday – Friday, 8:00am – 5:00pm
Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
Paid Time Off: Generous vacation accrual and paid time off policies.
Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
Compensation: Competitive compensation plan
Health Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.
Insurance: Company-provided life insurance and short-term disability coverage.
Retail: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.
What you will bring
3-5 years’ previous experience in lighting, customer service, or technical support
2 plus years in leadership or supervisor capacity
High school diploma or equivalent required; Bachelor’s degree in Business Administration, Communications, Management, or a related field preferred.
An advanced degree or professional certification, such as ALA Lighting Specialist Certification or Certified Customer Experience Professional, is a plus.
Strong aptitude for and proficiency navigating CRM tools (JDE, SAP, D365, Salesforce) and data analysis platforms
Proven experience in call center, customer service, or supervisory experience
Exceptional organizational and time management skills, with a strong attention to detail
Ability to prioritize and handle multiple tasks and changing priorities
Must demonstrate commitment, dependability, punctuality and adherence to agreed-upon schedule
Qualifications
Must be authorized to work in the United States.
Equivalent combinations of education and experience will be considered for this role.
Pay
$70,000
Schedule
Flexible schedule including weekends, early mornings, late evenings