Product Support Supervisor

Product Support Supervisor

About the role

Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a supervisor to lead their parts and service teams. At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Responsibilities

• Supervise and manage all parts and service processes
• Monitor freight expenses, inventory levels, file claims
• Ensure customer satisfaction
• Foster good relationships with customers and team members

Requirements

• Strong leadership skills with proven experience
• 3 or more years of inventory management experience
• Knowledge of construction and forestry equipment parts and services
• Prior experience as a mechanic with knowledge of heavy construction equipment, preferably John Deere
• Prior operational experience with an understanding of budgeting, staffing, and personnel procedures
• Computer skills, including Microsoft Office suite
• Leadership skills and mindset
• Ability to maintain good customer and employee relations

Qualifications

• Not specified

Skills

• Not specified

Benefits

• 401(k) & Roth 401(k) Retirement Plans with Company Match
• Medical, Dental, Vision and Prescription Insurance
• Flexible Spending Accounts (Flex Plans)
• Life Insurance
• Short- and Long-Term Disability Insurance
• Employee Assistance Program
• Online and Instructor-Led Training
• Tuition Reimbursement for Training Programs
• Progressive Vacation Plans, Sick Leave & Paid Holidays
• Drug-free workplace policy

Pay

$90,715-136,073/yr (Depending on Experience)

Schedule

Not specified