Supervisor - Patient Care Coordinator

About the role

The Pharmacy Patient Care Coordinator Supervisor leads a team of Pharmacy Patient Care Coordinators within AssistRx's specialty pharmacy operations. This role oversees daily team performance, workflow management, staffing, coaching, and operational execution to ensure exceptional service for patients, providers, and pharmaceutical partners.

Responsibilities

• Monitor pharmacy workflow and phone queues
• Manage schedules and intraday staffing
• Provide ongoing coaching and performance feedback
• Conduct one-on-one meetings and performance reviews
• Foster a positive, high-performing team culture
• Partner closely with leadership and Human Resources on employee development, engagement, hiring, and performance management
• Identify opportunities to improve processes, efficiency, and service delivery
• Support service level agreements, quality standards, compliance requirements, and continuous operational improvement within a fast-paced specialty pharmacy environment

Requirements

• High school diploma or GED required; Bachelor's degree preferred
• 2-4 years of leadership or supervisory experience, preferably in healthcare, pharmacy, call center, or customer service operations
• Experience coaching, developing, and managing employee performance
• Strong organizational skills with the ability to prioritize multiple responsibilities in a fast-paced environment
• Excellent verbal and written communication skills
• Demonstrated ability to analyze workflow, manage schedules, and allocate resources effectively
• Experience interpreting operational metrics and using data to drive performance improvements
• Proficiency with Microsoft Office, including Excel, Word, Outlook, Teams, and PowerPoint
• Ability to lead change, resolve conflict professionally, and build strong working relationships across teams

Qualifications

Commensurate with experience

Skills

• Leadership
• Supervision
• Team Management
• Performance Coaching
• Workflow Management
• Scheduling
• Resource Allocation
• Operational Improvement
• Microsoft Office Suite

Pay

TBD

Schedule

TBD

Benefits

• Matching 401(k) with immediate vesting
• Medical, dental, vision, life, & short-term disability insurance