Supervisor, Patient Access (Remote) – Full-Time

About the role

The Supervisor, Patient Access (On-Site) oversees and supervises the day-to-day business and clinical support operations of assigned locations and the Tier 1 team responsible for ensuring a smooth operational patient flow.

Responsibilities

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
• Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.
• Ensures that staff members adhere to all established policies and procedures.
• Aids in planning, organizing, and scheduling to accommodate daily expected volumes.
• Communicates any patient flow issues to appropriate managing staff.
• Verifies patient demographic and insurance information, and edits information, as necessary.
• Explains consent for treatment, financial liability, and HIPPA to patients.
• Initiates performance management processes to address ongoing performance issues.
• Makes every effort to collect outstanding patient account balances, runs end-of-day reports, ensures accurate accounting of collected funds, and deposits funds.
• Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.
• Maintains harmonious and collaborative working relationships with all healthcare team members.

Qualifications

• High School diploma or equivalent
• Minimum 4 years of relevant experience
• Knowledge, skills, and attitudes including:
• Ability to maintain effective interpersonal relationships.
• Commitment to the University’s core values.
• Ability to direct, manage, implement, and evaluate department operations.
• Ability to establish department goals and objectives that support the strategic plan.
• Ability to effectively plan, delegate, and/or supervise the work of others.
• Ability to lead, motivate, develop, and train others.
• Proficiency in computer software (i.e. Microsoft Office).

Benefits

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.