Supervisor, Patient Access - Specialty Operations - Remote

About the Role

The Supervisor, Patient Access - Specialty Operations - CA directly oversees the day-to-day operations of the Patient Registration team members with the goal of delivering a consistent onboarding experience where patients and referral partners feel Option Care Health makes it easy to transition care. The Supervisor manages the overall performance and productivity of the PR team in facilitating all aspects of the patient's transition to home/AIS.

Responsibilities

• Monitors daily performance including team member coaching:
  • Quality – Ensure team member consistency in obtaining required paperwork, dialogue, securing payment.
  • Speed – Ensure timely actions with each step of the referral flow and handoffs.
  • Customer Service – Ensure consistent demonstration of exceptional customer service with every customer (both internal and external).
• Interviews, hires, and trains employees. Directs work, appraises performance, rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for team education and resolution of issues related to the patient onboarding process.
• Go-to for troubleshooting issues and resolutions with CMC Patient Registration team members.
• Monitors team adherence to existing policies/procedures and assists with roll out of new policies and procedures.
• Manages the activities needed to ensure clean claims on hold and denial management.

Requirements

• High school diploma or equivalent is required.
• 1 year of related supervisory experience, or 3-5 years of patient registration or other related experience showing demonstrated progression.
• Ability to multi-task and support numerous referrals/priorities at one time.
• Ability to work in a fast-paced environment.
• Must be detail-oriented and have a high degree of quality focus.
• High degree of customer service skills required.
• Ability to troubleshoot, problem solve and collaborate with cross-functional team members across sales and operation functions.

Preferred Qualifications

• Minimum of one (1) year prior supervisory experience is preferred.
• Minimum of one year customer service preferred.

Pay & Benefits

• Pay Range: $27.89–$46.46
• Medical, Dental, & Vision Insurance
• Paid Time Off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs