Supervisor, Patient Access - Specialty Operations

About the role

The Supervisor, Patient Access - Specialty Operations - CA oversees the day-to-day operations of the Patient Registration team members to deliver a consistent onboarding experience where patients and referral partners feel Option Care Health makes it easy to transition care.

Responsibilities

• Maintains daily performance including team member coaching:
  • Quality - Ensures team member consistency in obtaining required paperwork, dialogue, securing payment.
  • Speed – Ensures timely actions with each step of the referral flow and handoffs.
  • Customer Service – Ensures consistent demonstration of exceptional customer service with every customer (both internal and external).
• Interviews, hires, and trains employees. Directs work, appraises performance, rewarding and disciplining employees; addressing complaints and resolving problems.
• Responsible for team education and resolution of issues related to the patient onboarding process. Goes-to for troubleshooting issues and resolutions with CMC Patient Registration team members.
• Maintains team adherence to existing policies/procedures and assists with roll out of new policies and procedures.
• Manages the activities needed to ensure clean claims on hold and denial management.
• Serves as a supervisor managing the activities needed to ensure clean claims on hold and denial management.

Requirements

• High school diploma or equivalent is required.
• 1 year of related supervisory experience, or 3-5 years of patient registration or other related experience showing demonstrated progression.

Qualifications & Interests (BQIs)

• Ability to multi-task and support numerous referrals/priorities at one time.
• Ability to work in a fast past environment.
• Detail-oriented and high degree of quality focus.
• Demonstrated customer service skills.
• Ability to troubleshoot, problem solve, and collaborate with cross-functional team members across sales and operation functions.

Preferred Qualifications & Interests (PQIs)

• Minimum of one (1) year prior supervisory experience is preferred.
• Minimum of one year customer service preferred.

Pay and Benefits

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. Pay Range is $27.89-$46.46. Benefits include Medical, Dental, & Vision Insurance, Paid Time Off, Bonding Time Off, 401K Retirement Savings Plan with Company Match, HSA Company Match, Flexible Spending Accounts, Tuition Reimbursement, myFlexPay, Family Support, Mental Health Services, Company Paid Life Insurance, Award/Recognition Programs, and E-Verify compliance.

Equal Opportunity Employer

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.