Supervisor, Patient Access

Position Highlights

Position: Patient Access Supervisor
Location: Swedish, Chicago
Full time Hours: Monday-Friday, 8am – 4:30pm
Required Travel: no

What You Will Do

• Supervise, train, and motivate a team of Patient Access Representatives, providing guidance and support to ensure smooth daily operations.
• Oversee the patient registration, insurance verification, and pre-authorization processes, ensuring that they are conducted efficiently and accurately.
• Implement quality control measures to minimize errors and discrepancies in patient information and financial data.
• Foster a culture of patient-centered care within the department, ensuring patients have a positive experience during the registration and admission process.
• Provide ongoing training and development opportunities for staff to keep them updated on industry trends and regulations.
• Ensure that the department complies with all relevant healthcare regulations, including HIPAA, CMS, and state specific guidelines.
• Monitor key performance metrics and analyze data to identify areas for improvement and implement changes accordingly.
• Collaborate with other hospital departments, such as finance, admissions, and medical records, to ensure a coordinated approach to patient access and revenue cycle management.
• Prepare and submit reports on departmental performance, including key performance indicators, to the Senior Managers
• Employee Management (hiring/discipline/evaluations)
• Scheduling the team

What You Will Need

• Education: High School Diploma or Equivalent
• Experience: 3 Years Experience in patient access, registration, or related roles, with demonstrated leadership or supervisory experience.
• Experience in healthcare information systems and electronic health records (EHR) software.

Benefits

• Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance.
• Premium pay such as shift, on call, holiday and more based on an employee’s job (For eligible positions)
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Variety of Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retail Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

About the Role

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

Schedule

Monday-Friday, 8am – 4:30pm

Pay

$24.86 - $37.29 per hour, determined by a candidate's expertise and years of experience, among other factors.

Equal Opportunity Employer

EEO: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.