Supervisor, Patient Access

Job Overview

The Supervisor of Patient Access manages the daily operations of the department in the area to which they are assigned, ensuring a timely and efficient patient throughput process while providing excellent customer service. The Supervisor ensures that departmental policies and procedures are followed, supervises staff, creates schedules and ensures that the work done by the staff is accurate and meets regulatory and policy standards. The Supervisor provides leadership support to the team while also completing Patient Access functions on a daily basis.

Qualifications

• High School diploma
• Knowledge in all aspects of registration, Insurance Verification, Authorization requirements, Non-Federal and Federal billing regulations, and state programs such as Charity Care
• College Degree Preferred
• Minimum of 5 years of Patient Access experience and 3 years of leadership experience preferred

Essential Functions

• Ensures the accuracy and integrity of all registrations, which includes correcting and tracking registration errors via daily reports
• Enforces compliance with all departmental policies and procedures in conjunction with the goals and mission statement of the organization
• Provides oversight of the educational needs of the staff and address these needs when applicable
• Utilizes necessary systems to review daily alerts, address system errors and requesting system rules in order to improve registration accuracy
• Responsible for the education of all staff and must assure all registration staff is competent and recertified yearly on mandatory education
• Achieves expected results and outcomes without compromising RWJBH core values, processes or procedures
• Ensures timely registrations of all patients and completes registrations within the department when necessary
• Responsible for maintaining adequate staffing levels including the review and completion of staff schedules
• Provide on-call support to staff as needed to ensure urgent issues are addressed timely
• Communicates issues and policies to all staff members as it relates to department and ancillary areas
• Responsible for monitoring all key performance indicators and creating action plans when goals are not met
• Delegates and prioritizes work assignments in relation to the patient’s needs and staff’s competence
• Informs staff of System updates and is responsible for providing any/all pertinent information related to registration issues
• Provides clear communication and expectations for staff around KPI’s and goals
• Reviews and recommends any changes to departmental policies
• Maintains open communications with management
• Oversees and supervises all department functions including training, onboarding and orientation of all new staff
• Reviews work for accuracy and completeness, utilizing staff scorecards and analyzing the results with them to identifying areas of strength and areas requiring improvement
• Demonstrates good interpersonal skills and a positive demeanor in working with patients, employees and other organizational staff
• Responsible for the coaching and development of all staff performing these functions and assisting in implementing short and long-term plans and objectives to improve customer service and collect quality information
• Maintains professional affiliations and enhances professional growth and development to keep abreast of the latest trends in hospital/department/administration services
• Completes all other duties as assigned

Benefits and Perks

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retail Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon

Compensation

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.