Supervisor, Patient Access (On-Site) Full Time

CORE JOB FUNCTIONS

• Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.
• Ensures that staff members adhere to all established policies and procedures.
• Aids in planning, organizing, and scheduling to accommodate daily expected volumes.
• Communicates any patient flow issues to appropriate managing staff.
• Verifies patient demographic and insurance information, and edits information, as necessary.
• Explains consent for treatment, financial liability, and HIPPA to patients.
• Initiates performance management processes to address ongoing performance issues.
• Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.
• Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.
• Maintains harmonious and collaborative working relationship with all healthcare team members.

CORE QUALIFICATIONS

• High School diploma or equivalent
• Minimum 4 years of relevant experience
• Knowledge, Skills and Attitudes: Ability to maintain effective interpersonal relationships.Commitment to the University’s core values.Ability to direct, manage, implement, and evaluate department operations.Ability to establish department goals and objectives that support the strategic plan.Ability to effectively plan, delegate and/or supervise the work of others.Ability to lead, motivate, develop and train others.Proficiency in computer software (i.e. Microsoft Office).

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.