Patient Access Supervisor | Patient Access | Day | Full-Time

Responsibilities

• Supervise daily Patient Access operations for inpatient and outpatient services, including registration, pre-registration, insurance verification, prior authorization, financial clearance, patient estimates, admissions, surgery registration, bedside registration, maternity registration, observation, and direct admissions.
• Accurately perform patient identification, registration, insurance eligibility verification, authorization, medical necessity validation, and financial clearance.
• Oversee patient estimates, financial counseling, and point-of-service collections in accordance with organizational policies.
• Monitor registration quality, documentation accuracy, productivity, and compliance with federal, state, payer, and organizational requirements.
• Manage staffing schedules, payroll review, attendance, and departmental coverage.
• Recruit, train, coach, mentor, and evaluate staff while promoting accountability, engagement, and exceptional customer service.
• Maintain key performance indicators, work queues, denial trends, registration accuracy, productivity, and revenue cycle performance.
• Collaborate with physician offices, Nursing, Surgery, Women's Services, Case Management, Bed Management, Scheduling, Revenue Cycle, and other clinical departments to improve patient access and operational efficiency.
• Lead workflow improvements, standardize best practices, and implement process improvements that enhance patient experience, operational efficiency, and financial performance.
• Communicate departmental updates, policy changes, regulatory requirements, and system enhancements to staff.

Qualifications

• High School Diploma or GED required.
• Associate degree in Healthcare Administration, Business Administration, or a related field preferred.
• Five (5) years of Patient Access, hospital registration, admitting, outpatient registration, or healthcare revenue cycle experience required.
• One (1) to two (2) years of supervisory or leadership experience preferred.