Supervisor-Patient Access - FULL TIME

About the role

This job supervises the Patient Access functions. Monitors and manages patient flow to minimize patient wait times. This job performs duties to support and supervise the Patient Access functions while monitoring productivity and reporting statistics to leadership.

Responsibilities

• Manages staff performance and productivity while ensuring adherence to departmental customer service initiatives by performing audits on staff performance.
• Works with leadership to establish monthly departmental goals based on key metrics and develops team initiatives and goals.
• Maintains patient flow and adjusts staffing according to volume to minimize patient wait times.
• Facilitates conflict mitigation within and across departments; identifies, communicates, and removes barriers to departmental performance.
• Manages staff schedules to ensure adequate coverage.
• Interviews and recommends candidates for hire and coordinates training to develop staff.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Requirements

Education Required - High school diploma or equivalent. Preferred - Bachelor's Degree. Work Experience Required - Minimum of 7 years of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction; OR 2 years of customer service experience with a bachelor’s degree.

Qualifications

Computer skills and dexterity for data entry and retrieval of information. Effective verbal and written communication skills and ability to present information clearly and professionally. Proficient with Windows-style applications, various software packages specific to role and keyboard. Strong interpersonal skills. Excellent leadership skills and self-direction. Good judgment skills in handling difficult situations. Good organizational, time management, and conflict resolution skills. Ability to travel throughout and between facilities and work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability).

Skills

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Pay

Commensurate with experience.

Schedule

N/A