Patient Referral Coordinator

Why This Role Matters

The Patient Referral Coordinator plays a vital role in ensuring patients are ready for care — clinically, administratively, and financially — before services begin. By coordinating referrals accurately and efficiently, this role helps remove barriers to treatment and supports a smooth, patient-first experience.

What You’ll Do

• Ensure patient referrals are fully prepared for service by gathering required documentation, confirming insurance coverage, and securing authorizations in compliance with all regulatory requirements
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  • Coordinate new infusion and enteral referrals from intake through initial processing, ensuring accuracy, timeliness, and clarity at every step
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    • Collaborate closely with referral sources, hospital liaisons, pharmacy, nursing, billing, and branch teams to support seamless care delivery
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      • Communicate coverage details and financial obligations clearly to patients or their representatives, ensuring understanding and agreement prior to service
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        • Maintain accurate patient records, referral logs, and authorization tracking to support timely billing and reduce delays in reimbursement
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          • Identify opportunities to improve intake and referral workflows while maintaining high standards of service and compliance
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            • Bring reliability, follow-through, and thoughtful problem-solving to your daily work

  What We’re Looking For

  We may be a great fit if you bring:

  • A deep commitment to the human impact of your work and to supporting patients through complex processes
  • Strong communication and collaboration skills across clinical, operational, and external partners
  • Ownership and accountability in managing referrals, documentation, and deadlines
  • Comfort learning and adapting in a fast-paced healthcare environment
  • A desire to contribute to a team that values empathy, accuracy, and high standards

  Qualifications

  • An associate's degree in Business, Healthcare Services, or a related field required
  • Minimum of one (1) year of healthcare experience required
  • Strong knowledge of payer requirements related to billing, authorizations, and coverage
  • Proficiency with computer systems and documentation accuracy
  • Strong organizational, multitasking, and problem-resolution skills

  Preferred

  • Two (2) or more years of experience with a home care or infusion provider
  • Prior home infusion experience on the provider or payer side

  Pay Range/Rate

  $22 - $26 USD

  Physical Demands

  The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425.

  Other Requirements

  • Participate annually in required legal and ethical compliance training
  • Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
  • Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
  • Refrain from any behavior that could be considered unethical or unlawful

  Expectations for All Employees

  All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked-hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

  General Information

  The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.