Supervisor, Patient Access- Emergency Room- Evening Shift

Job Title

Supervisor, Patient Access

Employment Type

Full-time

Shift

Evening (6pm to 2:30am, with every other weekend)

Location

Silver Spring

Position Purpose

Supervise all operational activities of Patient Registration for all shifts in the Emergency Department. Assist Patient Access Director and Patient Registration Manager in development, implementation and enforcement of departmental objectives, programs and processes. Coordinate admitting procedures with activities of other departments. Implement hospital admission policies, through appropriate and accurate registration. Assist in onboarding process for new staff members. Perform technical duties of all supervised staff, to include Patient Registration Representative I & II and Insurance Verification Representative, as necessary.

Minimum Qualifications

• High school diploma or equivalent
• Associate's Degree, or equivalent experience, preferred
• One (1) year of supervisory experience in patient registration and health care setting; three to five (3-5) years of hospital experience preferred
• Working knowledge of applicable Federal, State and Local laws and regulations
• Proficiency in Microsoft Office products, such as Excel, Word, PowerPoint, and Outlook; ability to use office equipment, such as printer, scanner, fax, and copier; aptitude for timely data entry
• Effective verbal and written communication, and high emphasis on customer service and phone etiquette; fluency in English and Spanish preferred
• Able to set and organize own work priorities, and adapt to them, as they change frequently; able to work concurrently on variety of tasks and projects, in environment that may be stressful, with individuals having diverse personalities and work styles; able to manage multiple workplace demands, and set realistic and obtainable priorities related to such
• Excellent problem solving and conflict management skills, as decisions and judgment impact overall operations and workflow
• Working knowledge of computerized admitting systems, medical terminology, third-party payers, and patient access and revenue cycle processes
• Ability to interpret data; excellent auditing and analytical skills, for data reporting and account reconciliation

Preferred Qualifications

• Professional certification through American Association of Healthcare Administrative Management (AAHAM), or National Association of Healthcare Access Management (NAHAM), preferred

Pay Range

$24.12 - $37.43 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Benefits

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment
• Work/Life balance with flexible schedules
• Free onsite parking

Position Highlights

Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.

Referral Rewards Program

Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.

Holy Cross Health

Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan. Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs. Specialty care, home care and hospice services round out Holy Cross Health’s high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms.

EEO Statement

Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.