Patient Access Supervisor, Emergency Department

Essential Responsibilities / Duties

• Makes a positive impression on customers by behaving in ways that are warm, welcoming, professional, and helpful.
• Supervises all aspects of Patient Access Service area; ensures timely, complete, and accurate registrations, timely pre-certification, and insurance verification.
• Performs A.I.D.E.T. surveys for registrar performance and patient satisfaction on a routine basis.
• Responsible for ensuring co-pay and co-insurance amounts are collected from patients at the point of registration (Emergency collections at discharge).
• Maintains sufficient staffing and coverage to meet departmental needs. Prepares work schedules for employees; coordinates coverage with other Registration Supervisors; posts work schedule at least five days prior to beginning of the work period. Completes registrations and escorts patients as required.
• Counsels and coaches to develop skills and behaviors for improved performance and personnel development. Ensures all hospital and departmental policies and procedures are followed. Provides timely feedback to employees regarding work performance. Administers corrective action with employees according to established hospital policies.
• Participates in performance improvement activities; conducts time and flow studies to create effective work performance; works with Manager and ancillary customers to ensure process improvement and cost reduction. Ensures all needed supplies are ordered and maintained in the department.
• Provides orientation and training for new personnel. Demonstrates, explains, and documents new techniques and procedures. Assists in preparation of training manuals, ensures all employees attend in-services and departmental meetings. Displays technical knowledge of clinical and financial computerized systems. Cross-trained to all registration areas. Works with Manager to resolve system issues; ensures proper use of hardware by staff.
• Reviews identified problems to determine appropriate resolution. If resolutions require system or workflow updates, coordinates with leadership to implement updates.
• Completes annual evaluations on employees in a timely manner. Monitors or exceeds other goals for position as jointly defined with Manager and Director of Patient Access Services; completes and supports all educational programs as directed by leadership.

Job Requirements

• Education: Minimum of an associate degree in Business, Health Care Administration or Public Relations or a Bachelor’s Degree in Business, Health Care Administration, or Public Relations is preferred.
• Experience: 5+ years hospital patient access experience or related experience.
• Knowledge and Skills: Sound judgment and critical thinking, strong analytical, verbal, and written communication skills, strong PC experience and Microsoft Office skills, ability to prioritize and handle multiple tasks, strong organization and follow-through skills, accuracy and attention to detail, strong customer service and interpersonal skills, strong communication skills, flexibility, ability to maintain composure in stressful circumstances.

Benefits

• Competitive salary
• Generous PTO - 33 days
• Free medical plan option
• Retailment plan with employer match
• Discounted parking and commuter rates
• Career development support
• Tuition Reimbursement program
• Suite of health and wellness benefits

Compensation Range

$53,000.00 - $77,000.00

EEO & Accommodation Statement

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

E-Verify Program

We participate in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check and receive medical clearance before beginning their employment at the hospital.

FTC Statement

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips