Supervisor, Emergency Dept- Patient Access Service

Job Overview

Ensure that unit/department/division is in compliance with all applicable policies, laws and regulations.

Qualifications

• High School graduate
• Five (5) years of previous hospital or related healthcare experience preferably in registration
• 1-2 years Supervisory experience
• Strong supervisory / leadership skills
• Extensive knowledge of pre-admission, authorization, verification, insurance reimbursement contracts and departmental and system policies and procedures
• Extensive knowledge of legal aspects of Patient Access Services, including state federal regulations regarding Patient Access, medical legal deaths, living wills, organ donation, and other hospital responsibilities
• Ability to prioritize and delegate in response to multiple, changing demands. Strong Communication skills, both written and verbal
• Understand Patient Access Services potential positive or negative impact on the hospital accounts receivable, cash flow, and bad debt processes. Knowledge of on-line computer system application
• Ability to proactively identify the needs of the customers, creating and implementing change
• Interpersonal abilities necessary to effectively deal with all levels of hospital personal as well as legal representatives, third party payors, patients, etc.
• Analytical skills necessary to comprehend complicated issues and formulate creative solutions for problem solving. Knowledge of applicable Joint Commission requirements.

Scheduling Requirements

Shift- 3:00pm-11:00pm
Monday through Friday with weekends; on call (24/7)
Full Time/Evening

Essential Functions

• Assumes responsibility for the operation and management of the department in the absence of the Director
• Managers and supervises the daily activities and workflows of Census Management ensuring timely and accurate bed assignment
• Ensures patient, physician, and nursing needs are met while maintaining alignment with the goals of Patient Access Services, both customer service and financial
• Plans and manages the pre-encounter process to include scheduling, pre-registration, registration, patient and family education, clinical and financial prerequisites, pre-certification, verification of benefits, utilization management, and patient / family communication
• Provides leadership and timely interaction with employees regarding staffing issues
• Provides 24-hour direction and guidance to staff
• Maintains operations within budget and provides justification for variances to Director
• Maintains confidentiality of all information related to patients, medical staff, employees, and as appropriate, other information
• Verifies accurate completion of staff payroll functions
• Integrate the services with the Hospital s primary functions
• Carefully assesses and improves department performance
• Maintain appropriate Quality Control programs
• Ensures the department operations are effective and efficient
• Participate in orientation/continuing education of Department staff
• Holds staff accountable for their responsibilities
• Maintains the integrity of the department s payroll by ensuring that personnel are not paid for more paid time off than they are entitled to and premium overtime is kept to a minimum
• Completes all staff introductory evaluations, annual evaluations and re-evaluations within the timelines outlined and in accordance with Human Resources policy

Benefits and Perks

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon ….and more!