Supervisor, Patient Access- Emergency Room- Evening Shift

Position Highlights

Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.

Work/Life balance with flexible schedules.

Free onsite parking.

Benefits

Position Highlights

About the Role

Supervise all operational activities of Patient Registration for all shifts in the Emergency Department. Assist Patient Access Director and Patient Registration Manager in development, implementation and enforcement of departmental objectives, programs and processes. Coordinate admitting procedures with activities of other departments. Implement hospital admission policies, through appropriate and accurate registration. Assist in onboarding process for new staff members. Perform technical duties of all supervised staff, to include Patient Registration Representative I & II and Insurance Verification Representative, as necessary.

Responsibilities

• Supervise all operational activities of Patient Registration for all shifts in the Emergency Department.
• Assist Patient Access Director and Patient Registration Manager in development, implementation and enforcement of departmental objectives, programs and processes.
• Coincordinate admitting procedures with activities of other departments.
• Implement hospital admission policies, through appropriate and accurate registration.
• Absist in onboarding process for new staff members.
• Perform technical duties of all supervised staff, to include Patient Registration Representative I & II and Insurance Verification Representative, as necessary.

Requirements

• High school diploma or equivalent; Associate's Degree, or equivalent experience, preferred.
• Minimum of one (1) year of supervisory experience in patient registration and health care setting; three to five (3-5) years of hospital experience preferred.
• Working knowledge of applicable Federal, State and Local laws and regulations.
• Proficiency in Microsoft Office products, such as Excel, Word, PowerPoint, and Outlook; ability to use office equipment, such as printer, scanner, fax, and copier; aptitude for timely data entry.
• Effective verbal and written communication, and high emphasis on customer service and phone etiquette; fluency in English and Spanish preferred.
• Ability to set and organize own work priorities, and adapt to them, as they change frequently; ability to work concurrently on variety of tasks and projects, in environment that may be stressful, with individuals having diverse personalities and work styles; ability to manage multiple workplace demands, and set realistic and obtainable priorities related to such.
• Excellent problem solving and conflict management skills, as decisions and judgment impact overall operations and workflow.
• Working knowledge of computerized admitting systems, medical terminology, third-party payers, and patient access and revenue cycle processes.
• Ability to interpret data; excellent auditing and analytical skills, for data reporting and account reconciliation.

Qualifications

• High school diploma or equivalent; Associate's Degree, or equivalent experience, preferred.
• Minimum of one (1) year of supervisory experience in patient registration and health care setting; three to five (3-5) years of hospital experience preferred.
• Working knowledge of applicable Federal, State and Local laws and regulations.
• Proficiency in Microsoft Office products, such as Excel, Word, PowerPoint, and Outlook; ability to use office equipment, such as printer, scanner, fax, and copier; aptitude for timely data entry.
• Effective verbal and written communication, and high emphasis on customer service and phone etiquette; fluency in English and Spanish preferred.
• Ability to set and organize own work priorities, and adapt to them, as they change frequently; ability to work concurrently on variety of tasks and projects, in environment that may be stressful, with individuals having diverse personalities and work styles; ability to manage multiple workplace demands, and set realistic and obtainable priorities related to such.
• Excellent problem solving and conflict management skills, as decisions and judgment impact overall operations and workflow.
• Working knowledge of computerized admitting systems, medical terminology, third-party payers, and patient access and revenue cycle processes.
• Ability to interpret data; excellent auditing and analytical skills, for data reporting and account reconciliation.

Skills

• High school diploma or equivalent; Associate's Degree, or equivalent experience, preferred.
• Minimum of one (1) year of supervisory experience in patient registration and health care setting; three to five (3-5) years of hospital experience preferred.
• Working knowledge of applicable Federal, State and Local laws and regulations.
• Proficiency in Microsoft Office products, such as Excel, Word, PowerPoint, and Outlook; ability to use office equipment, such as printer, scanner, fax, and copier; aptitude for timely data entry.
• Effective verbal and written communication, and high emphasis on customer service and phone etiquette; fluency in English and Spanish preferred.
• Ability to set and organize own work priorities, and adapt to them, as they change frequently; ability to work concurrently on variety of tasks and projects, in environment that may be stressful, with individuals having diverse personalities and work styles; ability to manage multiple workplace demands, and set realistic and obtainable priorities related to such.
• Excellent problem solving and conflict management skills, as decisions and judgment impact overall operations and workflow.
• Working knowledge of computerized admitting systems, medical terminology, third-party payers, and patient access and revenue cycle processes.
• Ability to interpret data; excellent auditing and analytical skills, for data reporting and account reconciliation.

Pay

Pay Range: $24.12 - $37.43 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Schedule

Shift: Evening (6pm to 2:30am, with every other weekend)