Patient Access & Pre-Access Supervisor OVERNIGHT SHIFT

About the role

The Patient Access & Pre-Access Supervisor is responsible for organizing and coordinating the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner. They handle and solve problems related to area of assignment, maintain a working knowledge of functions in area of responsibility, and work in conjunction with the patient access manager to develop and coach staff, creating optimal performance.

Responsibilities

• Career Opportunity Offering: Bonus Incentives, Paid Certifications, Tuition Reimbursement, Comprehensive Benefits, Career Advancement
• Job Summary: Organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner. Handles and solves problems related to area of assignment. Maintains a working knowledge of functions in area of responsibility. Works in conjunction with patient access manager to develop and coach staff, creating optimal performance.
• Essential Job Functions:
• Coordinates all registration duties with direct and indirect reporting employees.
• Ensures registration and pre-registration duties are completed daily.
• Provides training for staff.
• Maintains daily productivity and communicates with staff.
• Reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
• Schedules staff, including scheduling rotation, time off, and call-offs as necessary.
• Assigns goals and provides coaching and corrective action as appropriate.
• On-call rotation which includes days, nights, and weekends as necessary.
• Assists with developing department processes and procedures.
• Conducts staff training, education, and development.
• Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary.
• Acts as a resource person for staff and ancillary departments.
• Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers.
• Holds self and others accountable for behaviors that promote service excellence.
• Manages assigned projects regarding implementing, tracking, and process changes.
• Reports to Patient Access Leadership routinely for monitoring.
• Participates in daily facility activities as assigned by Patient Access Leadership.
• Works in the department as needed in designated areas.
• Assists with staff evaluations.
• Maintains time/attendance system.
• Attends facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team.
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

Requirements

• 2 Year/ Associate degree or 4 year/ Bachelor’s Degree
• 2-3 years of supervisory experience in healthcare or business field preferred
• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing

Qualifications

• Required License / Certification: Certified Healthcare Access Management (CHAM), Certified Revenue Cycle Representative (CRCR)

Skills

• Advanced usage of AI and the management of teams using AI to lean in to process and technological improvements

Benefits

Comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Pay

$47,400.00 annually, final compensation will be based on experience

Schedule

N/A