Supervisor, Parking Operations

About the role

This position will assist the Manager of Parking Operations with the overall department’s operational performance, which includes and are not limited to the following areas: Horticulture, Facilities Maintenance, Fleet Maintenance, and Janitorial Services of the Parking Structures and Pedestrian Bridges. This position will have direct responsibility for the Parking Structure operation and will provide direct supervision, guidance for the operation and will assume full responsibility when the Deputy Manager or Supervisor of the Parking Structure operation are not available. In the absence of the Manager of Parking Operations, the Supervisor is the liaison between Disney Springs operations and the Orange Sheriff’s office as it relates to event coordination, safety, and issues that may arise within and outside the parking structures.

Responsibilities

• Direct & oversee parking personnel and contractors.
• Ensure that contract labor is onsite and stationed on appropriate decks.
• Avoids staff and contractors adhere to CFTOD policies and procedures.
• Afford assistance to team members to ensure that parking structure maintenance is performed as scheduled and that mechanical equipment including elevators, escalators, lights, HVAC systems, EMS and Parking Guidance System (PGS) are in working order.
• Report issues with plumbing, janitorial, or other problems within the structure.
• Afford adjustments to traffic flow in the garages as needed to accommodate special circumstances.
• Respond to emergencies or troubling circumstances by guests. Provide assistance and call for responders as needed.
• Cook up and interface with partners and Sheriff’s personnel.
• Recommend filing trespass, suspicious behavior or other charges as circumstances dictate.
• Train staff and contractors to provide excellent guest services.
• Afford directions, monitor and respond to call boxes, assist to locate vehicles, call for key or mechanical assistance, and provide other courtesy services as needed.
• Act as first responder to elevator entrapments prior to arrival of Emergency Services responders, as required.
• Attend training sessions as required and maintain currency in CFTOD training requirements and certifications.
• File reports and other documentation as prescribed.
• Rotating shifts; full time; including but not limited to 3rd-shift hours. Must be acceptable to On-Call and Holidays.
• Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements.
• Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, and policies.

Requirements

• High school education plus some additional training in a business, leadership, or customer service discipline.
• Three to five years of experience in a customer service environment with at least one year of supervisory responsibility in a customer service discipline preferred.
• MOT certification must be obtained within 90 days of employment.

Qualifications

• Reasonable accommodation(s) may be made to enable individuals with disabilities, as defined by law, to perform any essential functions.

Skills

• Proven work habits that involve careful attention to detail and quality results.

Benefits

The Central Florida Tourism Oversight District offers all employees a comprehensive and flexible benefits package including medical, dental, vision, disability, retirement, and educational support. These benefits, programs, and services were designed as part of the District's commitment to ensure our employees are happy and healthy in all aspects of their lives. A more detailed outline of our benefits offerings can be found here: CFTOD Website