Parking Supervisor

About the role

The Parking Supervisor oversees the daily supervisor of the parking staff and ensures excellent customer service at the Jacksonville Sports Complex and Prime Osborn Convention Center.

Responsibilities

• Prepares and assigns work location/duties of Parking Attendants and Cashiers.
• Prepare, issue and reconcile change funds given to cashiers.
• Conducts briefings, while providing and collecting tools/equipment given to Parking Attendants.
• Provide guests with directions and other venue information.
• Conduct field/lot inspections; ensure operations are running smoothly; observe/resolve potential problems; determine and report maintenance needs.
• Assigns & supervises placement of signs, traffic cones and other event set-up materials.
• Supervises the process of parking ticket sales in accordance with established policies and procedures.
• Participate in the selection of parking staff; provide and/or coordinate staff training; work with employees to correct deficiencies; execute discipline procedures when required according to established policies and procedures.
• Resolves client and guest customer service issues with the utmost courtesy, kindness and thoroughness.
• Maintains host building contact to ensure smooth operation of event parking.
• May assist police with traffic control, work with police regarding law enforcement issues.
• Patrols’ parking facilities on a regular basis to ensure operational problems are met in a safe and timely manner.
• Sets-up and makes bank deposits on an as-needed basis.

Qualifications

• Two years’ experience in a customer service or management environment and a minimum of two years in a supervisory role preferred.

Benefits

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Pay

N/A

Schedule

N/A