Supervisor, Operations, Life Sciences Meetings & Events

About the role

If you love leading teams, keeping details tight, and making complex work run smoothly, this could be your kind of role. In this position, you’ll support Amgen programs in the Life Sciences space, where accuracy, compliance, and a polished client experience all matter. You’ll guide Project Managers and Project Coordinators through fast-paced, highly regulated work while helping ensure every deliverable is client-ready. It's a great fit for someone who enjoys being the go-to leader, solving problems early, and driving operational excellence every day.

Responsibilities

• Leading and coaching front-line teams, setting clear expectations, and creating accountability around quality, timelines, and professionalism
• Thriving in a structured, detail-oriented Life Sciences environment where compliance, accuracy, and consistency are essential
• Reviewing budgets, agendas, emails, meeting notes, SOWs, websites, and other client-facing materials with a sharp eye before they go out the door
• Monitoring service levels, spotting risks or recurring issues early, and stepping in with practical, solution-oriented next steps
• Keeping processes organized across tools and systems while partnering cross-functionally with leadership, finance, technology, and client teams

Requirements

• You’re Good At:
• - Leading and coaching front-line teams, setting clear expectations, and creating accountability around quality, timelines, and professionalism
• - Thriving in a structured, detail-oriented Life Sciences environment where compliance, accuracy, and consistency are essential
• - Reviewing budgets, agendas, emails, meeting notes, SOWs, websites, and other client-facing materials with a sharp eye before they go out the door
• - Monitoring service levels, spotting risks or recurring issues early, and stepping in with practical, solution-oriented next steps
• - Keeping processes organized across tools and systems while partnering cross-functionally with leadership, finance, technology, and client teams

Qualifications

• You Might Also Have:
• - Experience supporting pharma or other highly regulated programs where SOPs, contract requirements, and service standards guide the work
• - Confidence joining client planning calls, handling escalations professionally, and bringing clarity when priorities shift
• - A process-improvement mindset and a knack for keeping templates, training materials, and team standards current and useful
• - Familiarity with platforms like eHCP, QuickBooks, and CVENT, plus a strong commitment to accurate program and financial administration
• - Flexibility to travel for onsite support as needed, approximately 6 times per year

Skills

• You Should Know:
• - This is a virtual role operating in the Central or Eastern time zones

Benefits

The perks of working at BCD M&E include:

• Flexible Working
• Room to Grow
• Everyone has a voice
• Make your move
• We’ve got you covered

Pay

The salary range for candidates in applicable jurisdictions in the US for the position of Supervisor, Operations, Life Sciences Meetings & Events is between $65,000 - $77,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.