Events Operations Supervisor

Essential Duties And Responsibilities

• Aid with operations including event coordination, building maintenance, engineering, audio/visual services, grounds maintenance, ice maintenance, event staffing, setups and changeovers (supervised by this position), building security, fire and life safety, and customer service.
• Supervise operations staff. Responsibilities include training employees; assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Prepare ice for all ice events. Duties include: removing debris; checking ice depth; edging and resurfacing ice.
• Oversee and direct employees who assist with installation and maintenance of ice.
• Train staff on all laws, codes, ordinances, policies that conform to corporate standards, procedures, risk management, safety precautions, rules/regulations, and emergency procedures.
• Review quantity and quality of work performed. Investigate, analyze, and resolve operational problems and complaints.
• Act as a liaison with tenants, contractors, and facility users as needed.
• Maintain equipment and inventory. Report irregularities, discrepancies, damage or loss of property or any other safety concerns to Manager.
• Monitor all clock-ins/outs and assigned breaks. Oversee personnel and perform various duties to ensure that the day-to-day operations of the facility are met. Include: loading/unloading delivery trucks, transporting trash to proper disposal areas, and maintaining the buildings overall appearance.
• Perform other duties and responsibilities as assigned. Work extended and/or irregular hours including nights, weekends, and holidays, as needed.

Qualifications

• Possess skills and experience in supervising/training personnel, scheduling, time management, and purchasing procedures.
• Engage in decision-making that is generally governed by procedure and guided by policy.
• Communicate through verbal, email or written means to supervisors, managers and upper management.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Demonstrate knowledge of practices and procedures related to event set-up and conversions; typical methods and techniques for cleaning and maintaining equipment; and proper use and care of hand and power tools.
• Demonstrate knowledge in the practice and procedures related to ice installation preparation and maintenance; typical methods techniques for maintaining repairing and building ice.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Read and comprehend blueprints, drawings, operating and maintenance instructions, and other related materials.
• Follow oral and written instructions.
• Be licensed and insured to operate a motor vehicle in the United States.
• Possess any licenses; certificates or training required by local, state or national authorities for the operations of the equipment found in the facility, in particular forklift.
• Remain flexible and adjust to situations as they occur.

Education And Work Experience

• High School diploma or GED, and two (2) years experience and/or training in the public assembly facility industry in a supervisory or management position; or any equivalent combination of education and experience.

Physical Demands

• Ability to read words and numbers in printed form and on a computer.
• Ability to speak clearly with proper diction.
• Walk/stand for extended periods during a shift.
• Require the physical ability to push loaded dolly and operate a variety of building service equipment.
• Climb stairs and lift to 75 lbs of equipment.
• Hearing sufficient to clearly hear voices, alarms, bells, and horns.
• May be exposed to a high noise level for extended periods of time, related to event type.
• May be exposed to bodily fluids during course of work.
• Majority of work is indoors.
• At times may require being outside during adverse weather.
• May be exposed to a high noise level for extended periods of time, related to event type.
• May be exposed to bodily fluids during course of work.

Working Environment/Conditions

• Majority of work is indoors.
• At times may require being outside during adverse weather.
• May be exposed to a high noise level for extended periods of time, related to event type.
• May be exposed to bodily fluids during course of work.
• Work may involve exposure to extreme temperatures.
• May be exposed to hazardous materials.
• May be exposed to fumes or airborne particles.
• May be exposed to electrical shock hazards.
• May be exposed to vibration hazards.
• May be exposed to radiation hazards.
• May be exposed to biological hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.
• May be exposed to electrical hazards.
• May be exposed to mechanical hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.
• May be exposed to electrical hazards.
• May be exposed to mechanical hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.
• May be exposed to electrical hazards.
• May be exposed to mechanical hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.
• May be exposed to electrical hazards.
• May be exposed to mechanical hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.
• May be exposed to electrical hazards.
• May be exposed to mechanical hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.
• May be exposed to electrical hazards.
• May be exposed to mechanical hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.
• May be exposed to electrical hazards.
• May be exposed to mechanical hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.
• May be exposed to electrical hazards.
• May be exposed to mechanical hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.
• May be exposed to electrical hazards.
• May be exposed to mechanical hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.
• May be exposed to electrical hazards.
• May be exposed to mechanical hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.
• May be exposed to electrical hazards.
• May be exposed to mechanical hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.
• May be exposed to electrical hazards.
• May be exposed to mechanical hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.
• May be exposed to electrical hazards.
• May be exposed to mechanical hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.
• May be exposed to electrical hazards.
• May be exposed to mechanical hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.
• May be exposed to electrical hazards.
• May be exposed to mechanical hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.
• May be exposed to electrical hazards.
• May be exposed to mechanical hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.
• May be exposed to electrical hazards.
• May be exposed to mechanical hazards.
• May be exposed to chemical hazards.
• May be exposed to ergonomic hazards.
• May be exposed to noise hazards.
• May be exposed to heat or cold stress.
• May be exposed to physical hazards such as falling objects.