SUPERVISOR OF THE OFFICE SUPPORT SERVICES

About the role

Customized Assistance Services (CAS) helps Human Resources Administration (HRA) clients with health and/or mental health conditions reach their highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and support services. The Disability Services Program (DSP) assists clients in obtaining federal disability benefits through either the Social Security Disability Insurance program (SSI/SSDI) or Medicaid Aid to the Disabled (MAAD).

Responsibilities

• Manage day-to-day operations and duties of service staff for disability benefits programs, ensuring adequate staff coverage and maintaining computerized control of staff assignments.
• Ensure distribution of sensitive and confidential electronic and paper office correspondence to appropriate offices responsible for various duties relating to applying for federal disability benefits.
• Care for and maintain the integrity of office filing and tracking mechanisms, recommending and implementing improvements.
• Create and update worklists and other system reports.
• Respond to inquiries from MICSA and other HRA division staff and other government agencies regarding the status of referrals submitted by their office.

Requirements

• A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty;
• An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above;
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
• Education and/or experience equivalent to "1", "2", or "3" above, however, all candidates must possess the one year of administrative or supervisory experience as described in "1" above.

Qualifications

• Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Skills

• Strong organizational and administrative skills.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite.

Benefits

• Public Service Loan Forgiveness program eligibility.
• New York City residency requirement within 90 days of appointment.
• Additional information on residency requirements available upon request.

Pay

$61,656.00 – $70,904.00

Schedule

9:00am-17:00pm (Flexible)