OFFICE SUPERVISOR -

About the role

Organize, coordinate and oversee a variety of administrative operations and fiscal duties. Directly supervise, monitor and train lower level staff. Act as a liaison for assigned department. Ensure adherence to Hospitals and departmental policies and procedures. No patient care assignment.

Responsibilities

• PATIENT CENTERED MED - Adhere to and promote the core expectations of the Patient Centered Medical Home or Patient Centered Specialty Practice as applicable
• SUPERVISION - Supervise, assign and review the work of lower level staff; provide and/or coordinate staff training; recommend discipline or corrective measures as appropriate
• EQUIPMENT - Operate and maintain a variety of office equipment
• SUPERVISION - Perform routine personnel and payroll functions; monitor and maintain sick and annual leave records
• LIAISON - Serve as assigned department liaison with other UNMH departments and outside agencies; provide quality service to internal and external customers
• BILLING - Review and ensure patient billing is accurate and in compliance with financial policies, procedures and contractual requirements
• RECORDS - Ensure accurate maintenance of patient's medical records and that patient records are treated as confidential information
• CLERICAL SUPPORT - Perform a variety of routine word processing and clerical duties as necessary
• BUDGET - May be responsible for all revenue and expense activities of the department, including trends analysis and variance explanations
• RELATED WORK - Perform related duties and responsibilities as required
• DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
• QUALITY SERVICE - Deliver quality service and act in a positive way with all customers to complete assigned functions; identify, recommend and implement opportunities for continuous improvement
• CASH HANDLING - May handle cash and cash related transactions; record transactions and balance cash fund; maintain and monitor fiscal activities for assigned department
• SCHEDULE - Responsible for the accuracy of the Master Schedule, bumps, and cancellations, if applicable
• ADMINISTRATION - Perform various administrative functions such as monitoring expenditures and preparing reports and correspondence; may participate in a variety of research projects to develop service plans; may propose changes to program policies and procedures
• SUPERVISION - Develop efficient organizational structure. Supervise employees and select, terminate, train, educate, correct deficiencies, perform appraisals, issue discipline, counsel, schedule work assignments; encourage staff teamwork and growth initiatives

Qualifications

• Education: High School or GED Equivalent
• Experience: 2 years directly related experience
• Computer, typing, and spreadsheet applications skills