Assistant Supervisor, Office Support

Key Duties And Responsibilities

• Provide daily oversight to assigned staff consistent with Zenith values and mission.
• Assign, distribute and monitor quality and quantity of work produced, ensuring employees are held accountable for consistently meeting quality and production requirements.
• Train staff on departmental tasks, procedures and processes as needed.
• Monitor and manage team performance, up to and including timekeeping, service, and adherence to company policies and procedures.
• Manage incoming mail, ensuring mail is properly scanned, logged and delivered to the right department; and checks are secured until delivery.
• Oversee outgoing mail, ensuring proper postage is charged to correct client and all mail is dispatched regularly.
• Manage reception desk and provide coverage as needed; ensure calls and visitors are addressed timely, professionally and tracked properly.
• Identify areas of organizational improvement which may include creating new procedures and/or updating current procedures.
• Produce postage and client bill back reporting.
• Support staff with equipment needs; manage maintenance scheduling for copier/printer, etc.
• Manage USPS EPS account, including postage funds for all permits and PO Boxes, direct deposit funds, etc.
• Perform other duties, as required.

Minimum Qualifications

• A high school diploma or GED.
• Two (2) years of experience working in an office support capacity.
• Recent Lead experience.
• Ability to train, coach, and motivate staff.
• Exceptional team player with the confidence and integrity to earn client and internal team confidence quickly.
• Excellent verbal and written communication skills, including interpersonal skills.
• Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities.
• Working knowledge of basic office equipment.
• Computer proficiency, including Microsoft Office tools and applications.
• Must be available to work a flexible schedule, including occasional extended hours, as workload and business needs require.
• Must be able to work effectively in a fast-paced environment that may be subject to interruptions.

Preferred Qualifications

• Understanding of third-party administration operations.
• Experience in customer service.

Working Conditions/Physical Effort

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to maneuver and lift up to 60 pounds regularly.
• Must be able to sit, stand, bend, kneel, and move about frequently.

Disability Accommodation

• The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.