Office Supervisor

Job Duties

• Responsible for the direct supervision of all Office Clerks, coaching, training, and development
• Greeting guests at the front counter, including assisting with check in/check out, answering guest’s questions and completing reservations
• Participate in Roadside check in
• Process closing reports in accordance with HE&R standards
• Process cash and credit card transactions in accordance with HE&R standards
• Maintain Office and Lobby Cleanliness
• Handle guest opportunities and offer resolutions
• Participate in campground site inspections to support visual check in/check out
• Provide exceptional customer service both in the office and during site visits
• Understand and clearly communicate policies, site/cabin rules and seasonal information pertaining to the guest stay
• Provide feedback regarding processes, guest experiences and employee training
• Maintain positive, professional and safe work environment
• Aid guest with all aspects of the game room including stocking and maintaining brochure racks
• Maintain accurate account of arrivals/departures for the day
• Communicate clearly with Housekeeping Supervisor and outside team via 2-way radio
• Promote Campers App features and benefits to guests
• Daily inspection of office golf cart in accordance with the standard golf cart usage policy
• Assist office administration and team leaders with other projects and duties as assigned

Qualifications

• Must be 18 years of age or older
• Minimum of 1 year supervisory experience
• Must have a valid Drivers' License
• Experience in the hospitality/tourism industry is preferred
• Excellent written and verbal communication skills
• Ability to multi-task in a fast-paced environment
• Must be innovative and be self-motivated to complete tasks
• Strong technical skills including keyboarding skills and PC experience
• High attention to detail and well organized
• Must be friendly, upbeat, and work well with other employees and be able to interact with guests
• Must embody Hershey Entertainment & Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others)

Job Demands

• Physical requirements include sitting, standing, walking, bending
• Must be able to work indoor and/or outdoor environments in various weather and temperature conditions
• Must be able to lift 25 lbs
• The working schedule for this position will include hours between 7:30 am and midnight, days, evenings, weekends, and holidays based on operational need
• This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices)
• This job regularly requires verbal communication of detailed information to others either by phone or in person
• Must be able to speak and read the English language
• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion)
• The position is subject to both environmental conditions. Activities occur inside and outside