Supervisor of Patient Transport/Escort

Duties & Responsibilities

• Purpose of Position: Under oversight, manages the daily patient transport/escort operations throughout the health care setting.
• Identifies activities that the System has implemented to promote patient safety and takes the necessary steps to ensure a safe environment for patients, visitors, and staff.
• Acts in compliance with NYC Health + Hospitals, health care setting, and other appropriate regulatory requirements and patient safety standards.
• Participates in continuous quality improvement initiatives relating to patient transport.

Essential Duties And Responsibilities

• Supervises the department’s operational flow and manages staff, routes, and schedules; interprets data to identify trends and other factors that impact operational activity.
• Supervises patient escort/transport staff and responds to patient concerns to promote quality patient care.
• Affords assistance with vendor, patient, and/or staff concerns.
• Schedules transportation services for ambulatory care and discharged patients, ensures timely, safe, and efficient transportation services, and reviews daily patient schedule and dispatches transportation calls to vendor, when appropriate.
• Prepares patient escort assignments and monthly schedules and monitors and adjusts schedules for proper coverage; prepares and maintains timekeeping responsibilities for staff.
• Trains and orients new employees and acts as resource for staff on any operational questions or patient transport matters.
• Reviews NYS Department of Health Medicaid Patient transportation Authorization forms (MAP 2015) for patient needing non-emergent transportation, as appropriate.
• Manages supplies and maintenance of the department and patient equipment.
• Ensures patient transport equipment needs are met and resources for such equipment are available.
• Supervises records of patient transport activities and prepares and maintains Transportation Utilization reports.
• Participates in other departmental meetings, internal/external quality assurance/performance improvement (QA/PI) activities and training, as required.
• Performs other related work and assists in special projects, as assigned.

Minimum Qualifications

• High School diploma or its educational equivalent; and two (2) years of experience working as a patient escort or patient transporter or relevant work experience; and one (1) year of supervisory experience in a health care environment;
• Associate’s degree; and two (2) years of experience, as described in #1 above;
• High School diploma or its educational equivalent; and five (5) years of experience, as described in #1 above.

Department Preferences

All candidates must complete the NYC Health + Hospitals Supervisory Training within three (3) months of appointment.

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.