Supervisor Patient Transport/Escort

Duties & Responsibilities

• Purpose of Position:
• Under oversight, manages the daily patient transport/escort operations throughout the health care setting.
• Identifies activities that the System has implemented to promote patient safety and takes the necessary steps to ensure a safe environment for patients, visitors, and staff.
• Acts in compliance with NYC Health + Hospitals, health care setting, and other appropriate regulatory requirements and patient safety standards.
• Participates in continuous quality improvement initiatives relating to patient transport.
• Essential Duties and Responsibilities:
• Supervises the department’s operational flow and manages staff, routes, and schedules; interprets data to identify trends and other factors that impact operational activity.
• Supervises patient escort/transport staff and responds to patient concerns to promote quality patient care.
• Assists social workers, physicians, nursing and other appropriate staff with patient transportation issues, and provides assistance with vendor, patient and/or staff concerns.
• Schedules transportation services for ambulatory care and discharged patients, ensures timely, safe, and efficient transportation services, and reviews daily patient schedule and dispatches transportation calls to vendor, when appropriate.
• Prepares patient escort assignments and monthly schedules and monitors and adjusts schedules for proper coverage; prepares and maintains timekeeping responsibilities for staff.
• Trains and orients new employees and acts as resource for staff on any operational questions or patient transport matters.
• Reviews NYS Department of Health Medicaid Patient transportation Authorization forms (MAP 2015) for patient needing non-emergent transportation, as appropriate.
• Manages supplies and maintenance of the department and patient equipment. Ensures patient transport equipment needs are met and resources for such equipment are available.
• Supervises records of patient transport activities and prepares and maintains Transportation Utilization reports.
• Participates in other departmental meetings, internal/external quality assurance/performance improvement (QA/PI) activities and training, as required.
• Performs other related work and assists in special projects, as assigned.

Minimum Qualifications

• High School diploma or its educational equivalent; and two (2) years of experience working as a patient escort or patient transporter or relevant work experience; and one (1) year of supervisory experience in a health care environment;
• Associate’s degree; and two (2) years of experience, as described in #1 above;
• High School diploma or its educational equivalent; and five (5) years of experience, as described in #1 above.

Required Skills

• Knowledge—comprehension of a body of information acquired by experience or study.
• Skill—a present, observable competence to perform a learned activity.
• Ability—competence to perform an observable behavior or a behavior that results in an observable product.

Benefits

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retail Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.