Supervisor, Patient Transport

Responsibilities

• Serves as liaison to the departments on matters related to specific areas of responsibility and participates in group processes related to overall hospital transportation and decision making.
• Leads the efficient and timely movement of patients within our healthcare facility.
• Leads a team of transportation staff, ensuring adherence to safety protocols, and optimizing the workflow to enhance patient experience.
• Supervises and leads a team of patient transporters, including scheduling, training, performance evaluations, and disciplinary actions.
• Maintains accurate records of patient transport activities, including transport times, destinations, and special instructions.
• Prepares reports on transport metrics, such as turnaround times and patient satisfaction surveys.
• Covers patient transport services, including scheduling transport requests, assigning tasks to transporters, and ensuring timely and efficient patient movement.
• Maintains effective communication with nursing units, emergency departments, and other hospital departments to facilitate smooth patient transfers.
• Monitors patient transport workflow to optimize efficiency and minimize delays.
• Interacts with patients, families, and clinical staff to coordinate transport logistics and address any concerns or special requests.
• Manages equipment used for patient transport, ensuring availability, maintenance, and proper functioning.
• Maintains inventory of supplies needed for patient transport activities and coordinates replenishment as necessary.
• Participates in hospital emergency response drills and readiness exercises related to patient transport.
• Coordinates transport logistics during emergencies or mass casualty incidents as part of the hospital's emergency management plan.
• Ensures compliance with hospital standards, infection control protocols, and regulatory requirements related to patient transport.
• Conducts quality assurance checks and audits to maintain high standards of service delivery.
• Identifies opportunities for process improvements in patient transport services, workflow efficiencies, and resource utilization.
• Implements best practices and innovative solutions to enhance patient transport operations.
• Provides training to patient transport staff on safety procedures, equipment usage, patient handling techniques, and customer service standards.
• Facilitates ongoing professional development and skills enhancement for transport team members.
• Collaborates with other hospital departments, including nursing, emergency services, and facilities management, to ensure seamless patient care and operational coordination.
• Fosters a collaborative and supportive team environment among patient transport staff to promote morale and productivity.

Requirements

• Bachelor's degree and 1 year of hospital experience required
• Or equivalent combination of education and experience

Qualifications

• Embedded in the values of equity, leadership, integrity, openness, respect, and accountability
• Committed to setting the highest standards for treating each other to ensure a welcoming and thriving community