Supervisor Patient Transporter

About the role

Supervises the operations of assigned Patient Transport staff, resource, and processes. Directly accountable for the performance of Patient Transport Services to deliver a high level of customer service. Ensures compliance with policies, procedures, and regulations. Lead the Team That Keeps Patient Care Moving Are you a collaborative leader who thrives in a fast-paced healthcare environment? As a Patient Transport Supervisor, you'll oversee the daily operations of Patient Transport Services, ensuring patients receive safe, efficient, and compassionate transportation throughout the hospital. This role is responsible for leading frontline staff, optimizing workflows, maintaining service excellence, and supporting a culture of accountability, teamwork, and continuous improvement. Geisinger Bloomsburg Hospital

Responsibilities

• Supervises the daily operations of Patient Transport Services by observing staff performance and workflow.
• Verifies that each responsible employee's assignments are being performed thoroughly and effectively.
• Maintains a current understanding of patient transport, electronic health record system, equipment storage and equipment cleaning.
• Assures timely and effective response to all department and clinical unit requests and requirements.
• Monitors and responds to activity and issues.
• Delegates tasks and responsibilities to staff as needed while assuring proper utilization of human resources.
• Responsible for monitoring and maintaining performance metrics which accurately indicate the performance of staff and utilization of resources for assigned work areas.
• Assists in the development of new metrics as appropriate or requested by leadership.
• Recommends process improvements to leadership, actively works with staff to implement improvements and monitors’ progress.
• Empowers employees to bring forward their process improvement ideas.
• Promotes a team environment and open communication within the work area.
• Acts as a mentor for employees.
• Participates in interdepartmental teams as needed.
• Supervises all employee relations activities and actively participates in resolving employee problems and conflicts.
• Consults with Manager when necessary.
• Contributes to conducting interviews, hiring and termination of employees in patient transport.
• Ensure new employee orientation and training are completed for all assigned.
• Ensure all employee evaluations are completed accurately and in a timely manner.
• Responsible for staff payroll.
• Responsible for creating and maintaining staff schedules, including PTO management.
• Ensure all shifts are covered, especially during emergencies or staff shortages.
• Quarterly shadowing of all transport employees to ensure compliance with department policies and procedures along with patient safety/satisfaction.
• Work is typically performed in a clinical and office environment.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.
• The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Qualifications

High School Diploma or Equivalent (GED) (Required), Bachelor's Degree (Preferred)

Requirements

Minimum of 1 year Managerial/Supervisory (Required), Minimum of 5 years Related work experience (Required)

Benefits

• Full benefits (health, dental and vision