Supervisor of Crisis Intervention and Outreach Programs

About the role

BART is seeking a Supervisor of Crisis Intervention and Outreach Programs. This role involves leading innovative, field-based programs to connect individuals experiencing mental health crises, substance use challenges, and housing instability to services.

Responsibilities

• Manage and supervise crisis intervention and outreach services.
• Conduct mental health assessments and provide crisis counseling.
• Establish relationships with the homeless community and coordinate outreach efforts.
• Liaise with public and private community-based organizations.
• Participate in local law enforcement CIT academies and BART Police Advanced Officer Training (AOT).
• Represent the District on health-related policy issues.
• Analyze outreach efforts using reports and statistical data.
• Select, train, motivate, and evaluate assigned personnel.
• Provide resources and support to the homeless community.
• Respond to inquiries from the general public, government entities, and other District personnel.

Requirements

• Bachelor’s degree in Sociology, Psychology, or a closely related field.
• Five (5) years of full-time equivalent professional experience in the social work or mental health field, or related experience.
• Valid California Driver’s license and satisfactory driving record.
• Physical condition necessary for prolonged periods of walking, standing, or sitting.

Qualifications

• Knowledge of principles and techniques of working with ethnically and culturally diverse individuals with psychiatric challenges and those who may be homeless.
• Methods and techniques of effective conflict resolution and communication.
• Current office procedures and practices, including the use of online computer equipment and word processing and spreadsheet applications.
• Correct English usage, including spelling, grammar, and punctuation.
• Applicable BART rules and safety regulations.

Skills

• Intake assessment, counseling, case management, crisis intervention programs, and substance abuse issues.
• Data analysis, fiscal management, organizational, and administrative skills.
• Effective communication, both oral and written.
• Planning, organizing, supporting, and supervising others.
• Dealing with difficult people in a customer service and community outreach setting.
• Remaining calm in emergency and uncomfortable situations.
• Exercising sound judgment within established guidelines.
• Detecting unusual, hazardous or emergency situations and taking appropriate actions.

Benefits

The position offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.

Pay

$11,350 (Step 1) to $13,171 (Step 4) / monthly

Schedule

As assigned, with varied days off and weekends.