Crisis Outreach Supervisor
About the role
The Mental Health Association is seeking a Crisis Outreach Supervisor for our new program, 988 Mobile Crisis Outreach Team, operating out of the Essex County location. The 988 Mobile Crisis Outreach Response program responds to adults (18 and above) in nonlife-threatening situations who have contacted the 988 Suicide and Crisis Lifeline. The Mobile Crisis Outreach Response program (MCORT) responds 24 hours a day, seven days a week, every day of the year, to nonlife-threatening mental health, substance use or suicidal crises in the community. MCORT works in coordination with the 988 Suicide and Crisis Lifeline crisis centers. MCORT is to be comprised of a two-person team in the field under supervision by a third professional from a centralized location. Shift time available: 11PM - 7AM.
Qualifications
- Master's Degree in a mental health related field from an accredited institution
- Professional license (LSW, LAC)
- Two years of post-master's full time equivalent professional experience in a psychiatric setting required
- Experience in a crisis setting is preferred
- Valid NJ driver's license and a good driving record
- Ability to provide effective crisis response and de-escalation as related to community mental health in the community
- Able to collaborate effectively with community providers and 988 managing entity
- Knowledge of Essex County resources are helpful
Responsibilities
- Under the direction of the Program Director, oversee staff development and activities of the MCORT office
- Assist the Program Director in the development of the program's administrative and programmatic operations which includes staff scheduling, training and orientation
- Provide back up to the Mobile Crisis Outreach Response staff in the field
- Engage with the Crisis Outreach Responder, when necessary, to provide higher level clinical services which includes assessing and determining the most appropriate interventions during a crisis outreach
- Provide ongoing supervision to the MCORT team including Crisis Outreach Responders and Peer Support Specialists
- Clinical assessment through the completion of a comprehensive intake assessment which includes a mental status exam, suicide risk assessment, risk of hospitalization assessment and an individual's psychosocial history
- Clinical consultation through on-going case discussion and evaluation focusing on client centered advocacy, clinical social work data, clinical goals, and treatment plans
- Performing psychotherapeutic intervention and crisis intervention with individuals as needed
- Ensure training compliance for the MCORT in the following areas: de-escalation, mental health crisis, substance use crisis, and suicide prevention/education training
- Provide education and training to staff on data collection and reporting
- Review and sign off on at least 20% of Mobile Crisis Outreach Response reports for quality assurance purposes
- Collaborate with the Program Director to analyze data and develop reports on mobile outreach encounters, their resolution, and appropriate transition of care for the individuals served
- Provide weekend/holiday coverage on a rotating basis for 24 hour/7 day access to services
- Record keeping, reports, and documentation in accordance with program requirements
- Attend regularly scheduled meetings: supervision, agency meetings, and training(s) as assigned
- Record keeping as required by funding sources through the electronic clinical record software, and/or accreditation agencies as required
- Other duties as assigned by Program Director
Pay
Annual Base Salary: $80K
Benefits
- Fully paid medical coverage for eligible staff
- Generous 401(k) match
- Plentiful Paid Holidays, Vacation, Personal and Sick time