Supervisor, Medical Office - Endocrinology - Physician Practice

Responsibilities

A day in the life of a Medical Office Supervisor at Hackensack Meridian Health includes:

• Operational Support
• Oversees team members and leads by example to ensure patients and visitors are greeted in a prompt, courteous and helpful manner.
• Maintains a clear understanding of the flow of patients within the office and ensures that team members and patients are aware of delays.
• Develops and enforces team member work assignments and maintains master work schedule.
• Works with practice administrator in developing and implementing goals and objectives.
• Oversees office operations and ensures functions are being completed.
• Serves as liaison between the practice and the administration.
• Billing Oversight
• Aids in overseeing the billing practices within the office.
• Ensures that key functions are completed timely and accurately, and priorities are completed daily, including accurate data entry of demographic information, charge and payment posting, and end of day procedures.
• Keeps abreast of reimbursement procedures and insurance requirements and regulations and communicates necessary information to team members.
• Runs billing reports regularly including appointment reconciliation reports and keeps aware of visit data.
• Aids in preparing monthly report preparations with new patient volumes, expense variances, OT explanations, and revenue.
• Ensures that collected monies are stored safely according to practice protocol.
• Work Flow
• Serves as a liaison between the practice administrator, the providers, and the team members.
• Coordinates activities between clinical and clerical team to promote team work, and facilitate intra-office communication and problem solving.
• Ensures office has adequate inventory while monitoring purchases to ensure approved vendors are utilized and orders remain within budget parameters.
• Aids in addressing facility issues through coordination of property work orders and repairs as needed.
• Follows appropriate protocol for engaging vendors' services, seeks required approvals prior to engaging services, and provides timely follow-up of invoice processing.

Qualifications

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Prior supervisory experience or minimum two years experience in a medical office, and two years progressively responsible clerical/secretarial experience involving public contact.
• Excellent communication skills, leadership abilities, positive attitude, ability to multitask, organized and flexible.
• Computer skills including Microsoft Excel, Word.

Education, Knowledge, Skills and Abilities Preferred:

• Secretarial science education or Associates degree in health or business administration, or equivalent work experience, preferred.
• EMR experience preferred.