Supervisor, Medical Office - Physician Practice

Responsibilities

• Oversees team members and leads by example to ensure patients and visitors are greeted in a prompt, courteous and helpful manner.
• Maintains a clear understanding of the office's operational flow and ensures that team members and patients are aware of delays.
• Develops and enforces work schedules for team members and maintains a master work schedule.
• Works with the practice administrator to set and achieve goals and objectives for the office.
• Coordinates activities between clinical and clerical teams to enhance teamwork and communication.
• Serves as a liaison between the practice administrator, providers, and team members, addressing facility issues through coordination of property work orders and repairs.
• Ensures the office has adequate inventory while monitoring purchases to stay within budget parameters.
• Assists with monthly report preparations, including new patient volumes, expense variances, OT explanations, and revenue.
• Keeps collected monies safe according to practice protocol.
• Assists in overseeing billing practices, ensuring timely and accurate completion of key functions, including data entry, charge and payment posting, and end-of-day procedures.
• Keeps abreast of reimbursement procedures and insurance requirements and communicates necessary information to team members.
• Runs billing reports regularly, such as appointment reconciliation reports, and stays informed about visit data.
• Adheres to HMH organizational competencies and standards of behavior.

Qualifications

• High school diploma, general equivalency diploma (GED), or equivalent programs.
• Prior supervisory experience or minimum two years of experience in a medical office, and two years progressively responsible clerical/secretarial experience involving public contact.
• Excellent communication skills, leadership abilities, positive attitude, ability to multitask, organized, and flexible.
• Computer skills including Microsoft Excel, Word.
• Secretarial science education or Associates degree in health or business administration, or equivalent work experience, preferred.
• EMR experience preferred.