Physician Office Manager (Endocrinology)

About the role

Directs, coordinates, and manages all practice functions. Responsible for practice operations, financial accounting activities, operating and capital budgets, implements and supports policies and procedures. Works effectively with physicians and other care providers to assure timely and thorough communication and practice efficiencies. Provides education and coaching support to staff and acts as a role model in support of the OhioHealth Mission Statement.

Responsibilities

• 60% Daily Operational Management
  • Human Resource responsibilities including hiring, evaluating, and providing annual performance evaluations to staff (promotion, dismissal, coaching, counseling, conflict resolution, growth and development)
  • Determine appropriate staffing levels and maintain employee schedules to assure coverage while maintaining fiscal responsibility with overtime
  • Manage staff payroll and individual staff HR records
  • Create, oversee, train, and implement patient services policies and procedures
  • Resolve and manage patient complaints and requests for service immediately and courteously
  • Engage staff in adjusting clinical workflows to ensure highly efficient patient care
  • Manage monthly financials including accounts payable and accounts receivable
  • Manage inventory and purchasing in accordance with budget
  • Prepare preliminary capital and human resources budgets for review and approval
  • Assure timely capture and input of all billing information
  • Manage practice equipment maintenance needs
  • Oversee and approve maintenance agreements and service contracts in conjunction with the director
  • Assist the director in managing contractual agreements
  • Provide on-site IT support and/or order and oversee IT work required of outside vendors; apply and implement upgrades
  • Coordinate safety, security, customer service, HIPAA, risk management, compliance, and code training; enforce regulations
  • Oversee building repairs and practice construction projects
  • Review and enforce regulatory compliance, building safety, and code regulations
  • Assess the need for physician services at practice locations in coordination with practice providers; manage physician schedule of professional and ancillary services
  • Serve as a point of contact for physician paperwork, meeting requests, and billing reconciliation
  • Act as a liaison between physicians, associates, and organizational leaders
• 30% Performance Management
  • Monitor patient satisfaction data and make appropriate improvements to increase ratings
  • Investigate financial variances to budget and make recommendations on improving monthly variances
  • Assist Director with practice-specific long-range financial and business planning, capital, and operating budgets
  • Meet annual goal deployment metrics as assigned
  • Develop and execute plans to improve outcomes
  • Provide and review monthly physician and practice performance data with all providers
  • Work with director, marketing, and business development to market and grow practice
• 10% Organizational Transformation
  • Translate and educate staff on organizational strategy and vision
  • Communicate and execute organizational change initiatives within the practice
  • Serve on committees to optimize performance
  • Pilot, implement, and champion new programs, services, and processes
  • Enhance operational effectiveness and cost containment through continued innovation without compromising quality of care

The major duties/responsibilities listed above are not intended to be all-inclusive of the duties to be performed by associates in this job. Associates are expected to perform other duties as requested by supervisor.

Requirements

• Associate's Degree in Healthcare or Business Administration or related field (Required)
• Minimum of 3 years of related healthcare experience, preferably in an ambulatory care setting, including 2 years of supervision or management
• Alternatively, a minimum of 5 years of related healthcare experience, preferably in an ambulatory setting, including 2 years of supervision or management (experience may be substituted in lieu of degree requirements)

Schedule

Day shift

• Scheduled weekly hours: 40