Operations Supervisor (Endocrinology)

About the role

The Operations Supervisor oversees, coordinates, and monitors administrative and financial operations for the Endo Diabetes & Nutrition Clinic. They directly supervise professional and clerical staff and serve as the administrative liaison for the clinic.

Responsibilities

• Ensures smooth, efficient, and professional operation of the assigned department(s).
• Assists with new hire orientation, training, supervision, and task assignment.
• Manages workflow and monitors quality of work to maintain an efficient operational flow.
• Coordinates and maintains the monthly schedule for the assigned department(s).
• Tracks and collects employees' hours, reviews hours against scheduled time, tracks leaves and vacation/sick time, and submits weekly timesheets to Payroll Department.
• Serves as the first point of contact for benefit and payroll questions for all department employees.
• Solves employee relations issues and provides backup support for other administrative staff.
• Schedules meetings, coordinates audio-visual and technology requirements, orders catering services, etc.
• Analyzes, categorizes, and prioritizes correspondence; responds to communications; determines appropriate course of action.
• Collaborates with the department's educators in creating an orientation schedule for all new staff.
• Schedules all mandatory trainings for staff.
• Maintains and supervises the maintenance of departmental files, manuals, and records.
• Provides backup support for other administrative staff during breaks and time out of the office.
• Assists with project management and follow-through.
• Participates in quality improvement teams as required.
• Deals discreetly with confidential information concerning professional and patient issues.
• Creates reports, spreadsheets, presentations, and other correspondence as requested.
• Plans, organizes, and coordinates departmental receptions, meetings, or functions.
• Handles telephone calls for the department and communicates professionally.
• Monitors inventory of office supplies and equipment, purchases as needed, and keeps office equipment in working order.
• Maintains open communication lines with other departments.
• Acts as a liaison with internal and external customers.
• Provides recommendations to administrative office systems to improve productivity and cost-effectiveness.

Requirements

• Education: Bachelor’s degree or equivalent combination of education and experience.
• Experience: At least three years minimum experience in a similar office setting. Previous supervisory experience strongly preferred.
• Knowledge and Skills: Strong organizational, interpersonal, and communication skills; leadership ability to guide, direct, and mentor staff; strong computer proficiency with Microsoft Office applications; ability to communicate in a highly professional manner; flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as with outside clients and vendors.

Pay

$56,000.00 - $78,500.00 per year. This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.