Supervisor Clinic Operations - Medical Endo-Diabetes

About the role

The Perelman Center for Advanced Care has a leadership opportunity for Supervisor of Clinical Operations candidates in our Medical Endocrinology Diabetes department. The Supervisor of Clinic Operations will be responsible for supporting the day to day operational needs of the outpatient practice including staffing coverage, office and medical supply inventory management, physician room assignments, and provider schedules. This individual is responsible for providing high-quality patient care and maintaining a patient focused environment. The Supervisor of Clinic Operations will provide direct oversight to the ancillary staff and support planned and unplanned vacancies to ensure optimal workflow is preserved in the clinic. In the absence of the Practice Manager, the Supervisor of Clinical Operations may take on additional responsibilities.

Responsibilities

Operations

• Supports the Administrator Practice Operation and Sr. Clinical Manager with the day-to-day operational needs staffing, assuring appropriate coverage, providing back up as needed physician room assignments ongoing Template management, Provider schedules office supplies and medical supplies, maintaining inventory and supply ordering
• Regularly reviewing work processes to ensure efficiency of workflow, implementing best practices
• Effectively works with Manager to establish, implement, and maintain practice policies, and procedures
• Ensuring compliance with quality and safety, and regulatory requirements
• Support patient transitions (direct emits, procedure scheduling, bed management, and partnership with Penn Transfer System and designated hospital)

Oversight

• Directly managing the staff
• Responsible for the recruitment and retention of staff
• Ensures new hires are provided adequate training to display competence
• Clearly defines work expectations, provides real-time feedback
• Assist staff in addressing challenges and skill deficits
• Encourages continuous growth and change management

Patient Care

• Maintain appropriate clinical credentials to fulfill front-line duties as applicable
• Responsible for filling planned and unplanned MA vacancies to ensure optimal patient workflow in the clinic
• Promptly rooms patient, reviews past medical, surgical, family, smoking history, allergies, medications, medication refills, vital signs, referrals, pre-certification
• Observes patient condition and communicates any abnormal data or changes to Provider
• Specimen management, responds to emergency code situations
• Cleans, disinfects equipment according to protocol
• Where applicable and within scope of certification/licensure, assist with in office procedures and patient care

Qualifications

• H.S. Diploma/GED (Required)
• 5+ years Outpatient clinic experience required. Relevant education may be considered in lieu of experience
• Associate of Arts or Science preferred
• DME and Prior Authorization Experience is preferred

Credentials

• Medical Assistant
• AHA Basic Cardiac Life Support (Required)