Supervisor Clinic Operations

Job Summary

Responsible for monitoring the overall services, developing quality and performance indicators, gathering data for analysis as well as ensuring continuous improvement to optimize services and stewardship of resources. Staffing and scheduling. Supervises daily activities, focusing on operations and effective use of resources within established budget. Responsible for operational performance including the quality, service environment and regulatory compliance.

Details of the position

• Link mission into day-to-day work, focuses on meeting organization/departmental targets, monitors budget variances and recommend or develop plans for improvement, assure regulatory compliance.
• Recommend selection of staff, monitor and evaluate performance and accountability of staff. Evaluate competence and initiate performance improvement plans to develop staff, provide meaningful and constructive feedback.
• Work with leadership to assist in the development of policies, procedures, and enhancements to the delivery of services, and operations of the department.
• Serve as a supervisor with full personnel action authority. Responsible for training, coaching, mentoring and development of caregivers. Ensure the completion of mandatory training and in-services.
• Schedule and time off management of direct reports.
• Delegate work and projects within team; adjust workflow to provide efficient and effective operations.
• Maintain alignment with the patient experience and medical group strategic initiatives.
• Provide operational support with clinical processes, policies, procedures and budget management. Assist with compliance to policies and procedures.
• Ensure compliance with all local, state and federal regulations and laws.
• Provide first line problem solving for caregivers and patients for complaints, incident reporting and in the moment follow-up for issues or concerns.
• Support and carryout strategic and process improvement initiatives and projects.

What you bring

• Bachelor's Degree Required: preferably in Business or Healthcare Management or a combination of education and professional experience that provides the caregiver with the requisite knowledge, skills and abilities to successfully perform the job
• Minimum of 1 year
• Preferred: Leadership experience and
• Preferred: Supervisory experience
• Skills: Demonstrated ability to prioritize and manage multiple tasks at one time. (Required)
• Demonstrated ability to promote positive relationships and a customer-focused work environment. (Required)
• Demonstrated ability to work effectively within a self-directed environment. (Required)
• Strong communication skills, both verbal and written. (Required)
• Proficient computer skills including Microsoft Office applications. (Required)

Working Conditions

• Lifting: Consistently operates computer and other office equipment. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work.
• Environmental Conditions: Predominantly operates in an office environment and time spent on site in medical/hospital setting.
• Mental/Visual Ability: To communicate and exchange accurate information. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

PeaceHealth Benefits

• Full medical/dental/vision coverage
• 403b retirement plan employer base and matching contributions
• Paid time off
• Employer-paid life and disability insurance with additional buyup coverage options
• Tuition and continuing education reimbursement
• Wellness benefits, and expanded EAP and mental health program