Supervisor Clinic Operations

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values Are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Responsibilities

• Provides direct supervision and leadership for 2 FTEs.
• Organizes work in an efficient and cost effective manner, ensuring continuity of service and patient satisfaction.
• Work includes appointment scheduling, billing and follow-up, patient throughput, facilities management, and ensuring the safety of employees and patients.
• Builds teamwork and maintains effective communication with direct reports, peers, other various departments and administration.
• Provides subject matter expertise for supervised employees. Sets standards for work quality and volume. Monitors work output and coaches for excellence.
• Identifies opportunities for LEAN applications and implements changes as needed.
• Serves as part of the work team, performing duties as needed, working alongside those supervised.
• Ensures employees follow behavior standards, corporate policies, and patient satisfaction standards for internal and external customers.
• Provides input in the budget process to ensure resources meet patient needs. Monitors inventory and orders supplies as needed.
• Oversees compliance, training and maintenance of applicable license and certifications.
• Partners with leadership and necessary departments to investigate, resolve and document resolution of patient complaints concerning services provided by practice.
• Participates in interviewing, making hiring recommendations, orienting, evaluating, coaching, team building activities, and if necessary, assisting with disciplinary actions.
• Maintains safety of patients, family members, staff and self during all activities.

Qualifications

Education: H.S. Diploma/GED Equivalent Required

• Experience serving in a lead, supervisor, or other leadership capacity within a healthcare or clinic environment.
• Strong organizational, prioritization, and multitasking abilities.
• Demonstrated ability to work in a hands-on operational leadership role and provide staff coverage when necessary.
• Strong communication skills with the ability to effectively partner with providers, staff, and patients.

Preferred:

• 3+ years experience supporting both front-office and back-office clinic operations.
• Epic EMR experience.
• Medical billing and revenue cycle experience.
• Medical Assistant (MA) certification.
• Experience managing work queues and resolving operational workflow issues.
• Ambulatory clinic operations experience.
• Demonstrated ability to lead daily huddles, manage clinic workflow, and support employee engagement.