Clinic Operations Supervisor

About the Role

Join a dynamic leadership team where you will have the opportunity to make a meaningful impact across clinics in the Wasatch Back and Salt Lake regions. In this role, you will lead and develop a high-performing operational team dedicated to delivering an exceptional customer experience while supporting organizational goals and performance outcomes. As a trusted subject matter expert, you will serve as a key resource and escalation point, proactively removing barriers, driving operational excellence, and ensuring key performance indicators are met. The ideal candidate is a collaborative leader who is passionate about coaching and developing talent, fostering employee engagement, and creating a culture of accountability, continuous improvement, and service excellence. This position offers the opportunity to influence best practices, streamline operations, and support the success of multiple clinics while making a lasting impact on patients, caregivers, and the communities we serve.

Work Schedule

Core business hours: Monday–Friday, 8:00 a.m. – 5:00 p.m.

Essential Functions

• Responsible for hiring, onboarding, performance management and the development of talent (e.g. training, mentoring, knowledge, skills, tools); provides support, coaching and corrective action, career planning and progression; and is accountable for creating a team culture of engagement, compassion, and diversity.
• Management of team expenses including FTE budget allocations; overtime; scheduling and budgeted hours; timecard approval and oversight; and accountability for compensation and incentives.
• High leadership acumen (e.g. excellent communication skills, approachable, follows through on commitments, trustworthy, purposeful) and subject matter expertise; representative for product and department; project management; and serves as an escalation point to solve problems and remove barriers.
• Responsible for the operational performance of the team including employee metrics; department and company KPIs; obtainment of goals; continuous improvement; compliance to rules and regulations; and the delivery of superior service.
• Works closely with Provider Development, physician offices, employer groups and agents to establish better communication and resolves complex customer service and claim issues.

Skills

• Accountability
• Coaching/Mentorship
• Decision Making
• Hiring/Onboarding
• Innovation
• Key Performance Indicators (KPI)
• Oral/Written/Interpersonal Communication
• People Management
• Project Management
• Time Management

Minimum Qualifications

• Demonstrated operational experience and proficiency in prior roles.
• Demonstrated leadership experience and abilities (proactive, listening, team builder, coach, mentor, trustworthy, accountable, reliable, knowledgeable, growth mindset, continuous learner, compassionate).
• Demonstrated high engagement and performance with a passion for leadership and the development and success of others.
• Demonstrated ability of a high capacity for variable and challenging work; on-time delivery of high-quality work; time management; and task and project management.
• Demonstrated ability to effectively listen and communicate with diverse employees.
• Demonstrated alignment with company and department goals and strategies.

Preferred Qualifications

• Demonstrated leadership experience in a previous operational role.
• Demonstrated experience supporting front desk operations within a medical office or healthcare environment.
• Proven ability to provide exceptional customer service, manage patient interactions professionally, and coordinate administrative workflows in a fast-paced setting.
• Bachelor's degree in a business or health related course of study obtained through an accredited institution. Education is verified.

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, members and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Pay

$28.06 - $44.20 per hour (actual hourly rate dependent upon experience).

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.