Supervisor, Floor

Job Summary

Oversee gaming operations and personnel in an assigned area. Circulate among tables and observe operations; May explain and interpret operation rules of house to guests when acting as Floor Supervisor.

Essential Duties And Responsibilities

• Explains and interpret house rules, such as game rules and abetting limits for guests.
• Makes sure games operations follow house rules and team members provide prompt and courteous service.
• Monitors guest behavior for signs of cheating and reports these to the Shift Supervisor.

Required Skills And Abilities

• Read, analyze and interpret common documentation.
• Respond to common inquiries or complaints from guests, regulatory agencies or members of the staff.
• Write and present information to management in a reasonable manner.
• Perform normal mathematical computations in regard to the implementation of current duties.
• Define problems, collect data, establish facts and draw valid conclusions.
• Interpret an extensive variety of instructions and deal with several variables.

Education And Experience

• High school diploma or equivalent.
• Knowledge of table games, ie: blackjack, craps, roulette and specialty games.
• Maintain familiarity with all games used.
• Knowledge of principles and processes for providing customer service.

Physical Requirements & Working Conditions

• Sit and talk.
• Frequent standing, walking, reaching with arms and hands, bending.
• Lift up to 25 pounds.
• Office/Casino environment; Must be able to tolerate casino related environmental factors including but not limited to second hand smoke, excessive noise levels and stress related to serving customers in a high pressure fast paced environment.