Supervisor, Care Coordination

Job Summary

The Supervisor, Care Coordination will oversee case management and related supports in our Youth Center, Interim Housing and Permanent Supportive Housing Programs, including supervision and implementation of client care model, development of individualized development plans, and contract compliance. This position also provides direct supervision to LGBTQ+ youth across Youth Services programs utilizing approaches that validate and affirm LGBTQ+ identities.

Duties And Responsibilities

• Supervise the case management team and all related supportive service activities
• Oversee all program operations, ensuring alignment with policies and procedures
• Maintain systems for operational efficiency, including supply management, space upkeep, and vehicle coordination
• Ensure youth and family interventions follow a strengths-based, LGBTQ+ affirming, progressive engagement model to promote well-being and housing stability
• Recruit, train, supervise, schedule, and coordinate case management staff
• Ensure staff understand and follow all departmental policies and procedures
• Establish and maintain a supervisory structure with regular team meetings, one-on-one check-ins, training, performance documentation, and personnel file management
• Serve as a liaison between the Youth Center and external partners
• Coordinate with DCFS, DMH, Probation, LAHSA, DHSH and other county agencies to support eligible youth
• Build and maintain relationships with LGBTQ+, youth, homeless serving, and child welfare organizations to strengthen support networks
• Collaborate with other Youth Services program supervisors and staff to develop integrated programming
• Prepare monthly, quarterly, and annual reports for funders and leadership
• Track and ensure achievement of program deliverables
• Facilitate and participate in staff and planning meetings

Job Qualifications And Experience

• Knowledge of or experience working with the LGBTQ+ community and familiarity with issues of particular relevance to LGBTQ+ people
• A passion for the Center’s work and its mission to make the world a better place for LGBTQ+ people
• A minimum of 6 years’ experience in social services, preferably working with youth experiencing homelessness
• Understanding of the issues affecting LGBTQ+ children, youth, and families in systems of care and best practices for serving them
• Minimum 3 years of direct supervisory experience in social services or related field
• Bachelor’s degree or equivalent work experience and training in child development, social work or related field, master’s preferred
• Bilingual English/Spanish preferred
• Flexibility to work evenings and weekends and must be available for on call and crisis situations
• Ability to demonstrate active listening skills, family and group processing experience, and form effective relationships with youth, families, and caregivers
• Strong communication, organizational, and interpersonal skills with a high level of attention to detail
• Proficiency with Word, Excel, MS Teams, Outlook, and other software systems
• Valid California Driver License, access to reliable transportation, and ability to obtain insurance
• Current CPR Certificate
• Demonstrated leadership skills with the ability to coordinate and/or oversee the successful completion of projects
• Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration statuses, and physical abilities in a multicultural environment