Care Coordination Supervisor

About the role

The Care Coordination Supervisor role is eligible for a $5,000 sign-on bonus. This position serves Region H (Jackson, Pike, Meigs, Gallia, Highland, Fayette, Pickaway, Ross, Hocking, Vinton, and Athens Counties) and is responsible for overseeing care coordination team members, providing training, and ensuring adherence to high-fidelity wraparound model of care coordination.

Responsibilities

• Supervise and oversee activities of care coordination team members through various methods, including team meetings/supervision and regular communications.
• Provide training for direct care coordinators in the home and community setting.
• Provide routine training, support, and assistance to staff through individual and group conferences, assist in analyzing case problems, and improve their skills.
• Promote an ongoing culture of team member recognition and create an atmosphere of teamwork.
• Complete and maintain high fidelity wraparound training credential.
• Ensure completion of skill and competency-based training to supervise the delivery of ICC and MCC.
• Review, provide feedback, and approve all required documentation – ensure completion of all required care plans, initial assessments, and CANS, outcomes reports, etc.
• Ensure coordination and adherence to the on-call rotation.
• Participate in ongoing fidelity review and monitoring system focused on consistent application of system of care principles, adherence to OhioRISE ICC/MCC planning process, and service components.
• Collaborate with all relevant systems and key participants within systems pertaining to children or youth and family/caregiver being served to ensure the highest quality of services are being provided with a focus on ensuring family voice and choice.
• Able to assess needs in crisis situations and inform response.
• Respects confidential information. Ensures operations meet quality and compliance standards. Assures documentation meets Medicaid standards.
• Evaluates the performance of staff members and recommends appropriate action to the manager.
• Participate in the review and selection of new staff, including but not limited to completion of position requisitions, applicant reviews, and interviews.
• All other duties as assigned.

Requirements

• Bachelor’s/master’s degree in social work, education, counseling, psychology, or another related field preferred.
• LSW/LPC is required.
• Three years of experience providing coordinated supportive services/care coordination services.
• Previous supervisory experience preferred.
• Experience working in the behavioral health field required, preferably experience working with multi-system youth, or individuals with autism and/or developmental disabilities.
• Working knowledge of local, state, and federal regulations for services for behavioral health, developmental disabilities, and autism.
• Knowledge of high-fidelity wraparound services preferred (training provided post-hire).
• Excellent communication skills, both oral and written, demonstrating professionalism with children, youth, families/caregivers, colleagues, and partners.
• Excellent organizational skills with the ability to stay focused.
• Demonstrated clinical knowledge of children with co-occurring developmental disorders and complex behavioral health issues.
• Experience working within Electronic Health Record systems.
• Ability to operate, receive and conduct video calls and/or meetings in an automated office environment is required.
• Maintain a minimum of 100mbps for high-speed internet connection is required.

Qualifications

• Experience working within Electronic Health Record systems.
• Ability to operate, receive and conduct video calls and/or meetings in an automated office environment is required.
• Maintain a minimum of 100mbps for high-speed internet connection is required.

Skills

• Excellent communication skills, both oral and written, demonstrating professionalism with children, youth, families/caregivers, colleagues, and partners.
• Excellent organizational skills with the ability to stay focused.
• Demonstrated clinical knowledge of children with co-occurring developmental disorders and complex behavioral health issues.
• Experience working within Electronic Health Record systems.
• Ability to operate, receive and conduct video calls and/or meetings in an automated office environment is required.
• Maintain a minimum of 100mbps for high-speed internet connection is required.

Benefits

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP)