Care Coordination Supervisor

We are seeking a Care Coordination Supervisor in the Region H (Jackson, Pike, Meigs, Gallia, Highland, Fayette, Pickaway, Ross, Hocking, Vinton, and Athens Counties).

About the Role

Join our team! Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeastern and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities.

Responsibilities

• Supervise and oversee activities of care coordination team members through various methods including but not limited to team meetings/supervision and regular communications.
• Provide training for direct care coordinators in the home and community setting.
• Provide routine training, support and assistance to staff through individual and group conferences, assist in analyzing case problems, and in improving their skills.
• Promote an ongoing culture of team member recognition and create an atmosphere of teamwork.
• Complete and maintain high fidelity wraparound training credential.
• Ensure completion of skill and competency-based training to supervise delivery of ICC and MCC. Review, provide feedback, and approve all required documentation, ensure completion of all required care plans, initial assessments and CANS, outcomes reports, etc.
• Ensure coordination and adherence of on-call rotation.
• Participate in ongoing fidelity review and monitoring system focused on consistent application of system of care principles, adherence to OhioRISE ICC/MCC planning process and service components.
• Collaborate with all relevant systems and key participants within systems pertaining to children or youth and family/caregiver being served to ensure the highest quality of services are being provided with focus on ensuring family voice and choice.
• Able to assess needs in crisis situations and inform response.
• Respects confidential information. Ensures operations meet quality and compliance standards.
• Assures documentation meets Medicaid standards.
• Evaluate performance of staff members and recommend appropriate action to the manager.
• Participate in the review and selection of new staff, including but not limited to completion of position requisitions, applicant reviews, and interviews.

Requirements

• Bachelor’s degree in social work or counseling, master’s degree preferred.
• LSW/LPC required, LISW/LPCC preferred.
• Three years of experience providing coordinated supportive services/care coordination services.
• Previous supervisory experience preferred.
• Experience working in the behavioral health field required, preferably experience working with multi-system youth, or individuals with autism and/or developmental disabilities.
• Working knowledge of local, state, and federal regulations for services for behavioral health, developmental disabilities, and autism.
• Knowledge of high-fidelity wraparound services preferred (training provided post-hire).
• Excellent communication skills, both oral and written, demonstrating professionalism with children, youth, families/caregivers, and colleagues, and partners.
• Excellent organizational skills with the ability to stay focused.
• Ability to prioritize multiple tasks.
• Demonstrated clinical knowledge of children with co-occurring developmental disorder and complex behavioral health issues.
• Experience working within Electronic Health Record systems.

Qualifications

• Must have a valid driver’s license and reliable transportation.
• Must be able to lift up to 25 pounds.

Skills

• Strong leadership and supervision skills.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Knowledge of Medicaid and managed care requirements.

Benefits

• Medical
• Dental
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

To learn more about our organization: ISBH.org

Our mission is to deliver exceptional care through connection. Our values are Dignity, Collaboration, Wellbeing, Excellence, and Innovation.