Care Coordination Resource Supervisor

About the role

The Care Coordination Resource Supervisor collaborates closely with the Patient Placement Assistant, and the Patient Placement Coordinator in admitting, to coordinate patient admission and transfer requests from the Emergency Department (ED) and Transfer Center across multiple facilities. This role also manages internal patient flow, facilitating movement between levels of care and bed assignments to ensure that patients receive care in the most appropriate setting.

Responsibilities

• Assessing patients' clinical needs and ensuring accurate placement within Berkshire Health Systems.
• Integrating care management skills with clinical expertise to make informed placement decisions, supporting both patient care and the organization’s strategic goals.
• Serving as the clinical expert and decision-maker for daily patient throughput and placement decisions, guiding the placement of patients to appropriate care settings.
• Integrating clinical and financial components to make placement decisions that align with organizational objectives, ensuring both high-quality patient care and operational efficiency.
• Supporting staff development by using downtime in patient flow to mentor and coach team members on hospital workflows, policies, and procedures.
• Reinforcing consistency, strengthening compliance, and helping staff build confidence and efficiency in day-to-day operations while maintaining readiness to respond to patient care needs.

Requirements

• Five years of clinical nursing experience.
• Bachelor's Degree BSN.
• RN - MA RN License.

Skills

• Familiar with community resources and utilization/quality review standards.
• Ability to prioritize tasks and meet deadlines effectively.
• Understanding and appropriately utilizing the hospital patient placement guidelines.
• Strong decision-making and problem-solving in fast-paced environments.
• Excellent communication and collaboration with healthcare teams and support staff.
• Skilled in computer systems, phone communication, and patient placement software.
• Ability to build strong working relationships with staff and external stakeholders.